Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to provide comprehensive technical support to our team in Deerfield Beach, Florida. This role involves diagnosing and resolving hardware and software issues while ensuring smooth operations for end-users. As this is a long-term contract position, you will play a critical role in maintaining system efficiency and user satisfaction.

Responsibilities:
Provide technical assistance for the setup, configuration, maintenance, and troubleshooting of computer systems, hardware, and software.
Train employees on effective methods to diagnose and resolve system-related issues.
Gather user feedback to refine and enhance training materials and support processes.
Develop and update training manuals to support staff in resolving common technical challenges.
Analyze system reports to identify frequent issues and recommend solutions.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft 365 applications.
Manage Active Directory accounts, including updates and maintenance.
Perform desktop imaging and ensure hardware setups meet organizational standards.
Conduct routine checks to ensure workstations are optimized for performance.
Collaborate with team members to address complex technical challenges efficiently.

Requirements

Proficiency in managing and troubleshooting PC desktops and workstations.
Strong knowledge of Active Directory and its functionalities.
Hands-on experience with desktop hardware maintenance and upgrades.
Expertise in Microsoft Windows 10 operating systems.
Experience in desktop imaging processes and tools.
Familiarity with Microsoft 365 applications and troubleshooting.
Solid problem-solving skills and the ability to work independently.
Excellent communication and training skills to support end-users effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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