Linux Administrator

Description

Application Support Analyst (PERMANENT PLACEMENT)

Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA

PERMANENT PLACEMENT POSITION: Must be eligible to work in the U.S.

Interview Process: Video conference interview - 1ST ROUND , then onsite !

WHY APPLY?

We are seeking an Application Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.

The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.

*** For immediate/ confidential ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K Base /Bon Benefits!

What You'll Do!:

Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications

Troubleshoot and resolve software, system, and user issues in a service desk environment

Support clients through remote connections and direct user interaction

Analyze client data files to identify issues and determine next steps

Assist users with Windows-based software and Microsoft Office applications, particularly Excel

Support software connected to paper scanning devices and related workflows

Document issues, resolutions, and support activity through ticketing systems

Collaborate with peers on the service desk and escalate issues when needed

Support Environment:

90% external client support

10% internal support

Service desk structure includes Tier 1, Tier 2, and Tier 3

Work Arrangement:

Onsite, 5 days a week

Why Join Us:

This is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You'll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.

KEYS ARE: application support, technical support, or service desk support. Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel.

This is a Application Support Analyst permanent position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: or my cell is AND e-mail resume confidentially to Carrie Danger - My direct email address is on my LinkedIn profile.

Requirements

What We're Looking For:

Experience in application support, technical support, or service desk support

Background supporting proprietary software or third-party software applications

Strong knowledge of: Windows operating systems, SQL Server, Microsoft Office, especially Excel

Ability to review and interpret client data files for troubleshooting purposes

Strong communication skills and a customer-service mindset

Comfortable working onsite full time in a team-oriented environment

Nice to Have:

Experience supporting document imaging, scanning software, or hardware-integrated applications

Experience working in a multi-tiered support environment

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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