MDM Ops Specialist

Hello,

Greetings from Galent,

This is Dinesh R and I'm a Recruitment executive with Galent,.

We are one of the premier Talent Solutions partners with global fortune brands, helping them find the right talent for their teams working on next generation technology innovations.

If you are interested, please share me with your updated resume,

Job Title: MDM Ops Specialist

Type: Contract

Location: Jersey City, NJ (Onsite)

Job Details

Note - In addition to Mobile Device Management profiles, please also expand the profiles to include Mobile Cellular technicians (wireless carrier technicians, apple genius bar technicians etc

Role Overview

The MDM Operations Specialist will manage and support mobile device management (MDM) platforms, ensuring secure, compliant, and efficient operations across iOS and Android environments. This role involves incident resolution, service task management, configuration testing, and deployment of new features while adhering to client SLAs and security standards.

Key Responsibilities

Manage EUC Mobile Ops team (Level 3 Escalation Support)

Manage End user operations for personal & corporate owned Android and iOS devices

Manage End user operations via Microsoft Intune / Omnissa Workspace One ,Blackberry UEM

Provide quick support to VIP / VVIPs users for mobile operations.

Prepare weekly Incident & Change management related reports

Attend daily Standup call & weekly Ops call

Prepare Knowledge Base articles for handling complex issues on timely basis

Provide KT to new joiners on demand basis

Provide process improvement training to L2 / L1 team

Provide timely guidance to L2 / Remote support / Local IT team

Coordinate with Infra Ops / Product Engineering team on a timely basis for complex issues

Closely work with various product vendors support ticket like Microsoft / Omnissa / Black Berry

Required Skills

Strong knowledge of MDM platforms (Workspace ONE, Intune).

Experience in mobile OS (iOS, Android) configuration and security testing.

Familiarity with Apple Business Manager, Samsung Knox, and enterprise app integrations.

Ability to troubleshoot incidents and perform root cause analysis.

Excellent communication and stakeholder management skills.

Preferred Qualifications:

7-10 years of experience in MDM operations or mobile device security.

Exposure to automation tools and reporting frameworks.

ITIL certification or equivalent process knowledge

Thanks & Regards,

Dinesh R

Senior Talent Acquisition Specialist- Recruitment

Email : 

Galent is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.