NICE CXone Architect / CXone Lead

EA-DE IT O-NICE CXone (InConnect) Architect (Senior/Architect Level) - Dallas TX Preferred if candidate is strong, will go for remote with travel required (20-30% travel) Requisition Name: EA-DE IT O-NICE CXone (InConnect) Architect (Senior/Architect Level) tart Date: 5/15/2026 Duration: 102 Weeks Services Location: TX/Frisco Description Of Services: ob Description: NICE CXone (InConnect) Architect (Senior/Architect Level) Role Summary The NICE CXone (InConnect) Architect is responsible for des

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Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

We are looking for an experienced ServiceNow lead to design architecture and implementation of ServiceNow solutions across enterprise environments The ideal candidate will be responsible for defining the overall technical solution ensuring alignment with business requirements platform best practices scalability and governance standards. Key Responsibilities Define endtoend ServiceNow solution architecture across modules such as ITSM ITOM ITBMSPM HRSD CSM SecOps GRC and custom applications Lead a