We are looking for an experienced ServiceNow lead to design architecture and implementation of ServiceNow solutions across enterprise environments The ideal candidate will be responsible for defining the overall technical solution ensuring alignment with business requirements platform best practices scalability and governance standards.
Key Responsibilities
Define endtoend ServiceNow solution architecture across modules such as ITSM ITOM ITBMSPM HRSD CSM SecOps GRC and custom applications
Lead architecture and design workshops with business and technical stakeholders
Translate business requirements into scalable secure and maintainable ServiceNow solutions
Provide technical leadership to development integration and implementation teams
Ensure adherence to ServiceNow best practices design standards and platform governance
Architect and review integrations between ServiceNow and thirdparty systems using REST SOAP MID Server IntegrationHub and other enterprise integration patterns
Design data model CMDB strategy service mapping approach workflows and automation frameworks
Conduct solution reviews code reviews and architecture governance checkpoints
Identify technical risks dependencies and mitigation plans during project lifecycle
Guide platform performance optimization upgrade planning release management and instance strategy
Collaborate with program managers business analysts developers and product owners to drive successful delivery
Support estimation proposal creation roadmap planning and strategic advisory for ServiceNow initiatives
Required Skills Qualifications:
Bachelors degree in Computer Science Information Technology Engineering or related field
Extensive experience in ServiceNow architecture design and implementation
Strong hands-on expertise in one or more ServiceNow modules such as ITSM ITOM HRSD CSM SPM SecOps or GRC
Deep understanding of
ServiceNow platform architecture
O CMDB and CSDM
O Flow Designer Workflow
O Integration Hub
O RESTSOAP APIs
O Service Portal UI Builder
O Security and access controls
O Performance tuning and platform governance
Experience designing enterprise scale integrations and complex workflows
Strong understanding of Agile DevOps and Service Management frameworks
Excellent stakeholder management communication and workshop facilitation skills
Ability to lead teams and provide strategic technical direction
Preferred Qualifications
ServiceNow Certified System Administrator CSA
ServiceNow Certified Application Developer CAD
ServiceNow Certified Implementation Specialist CIS in relevant modules
ServiceNow Certified Technical Architect CTA or equivalent advanced certification preferred
Experience in largescale digital transformation or enterprise service management programs
Key Competencies
Solution architecture
Enterprise integration design
Platform governance
Technical leadership
Strategic thinking
Problem-solving
Stakeholder management
Delivery excellence
Skills
Mandatory Skills : ServiceNow ITOM-Service Mapping
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