ServiceNow Technical lead / Architect

Location: Erlanger, KY (Remote) 

Contract Role

Job description:

We are looking for an experienced ServiceNow lead to design architecture and implementation of ServiceNow solutions across enterprise environments The ideal candidate will be responsible for defining the overall technical solution ensuring alignment with business requirements platform best practices scalability and governance standards.

Key Responsibilities

Define endtoend ServiceNow solution architecture across modules such as ITSM ITOM ITBMSPM HRSD CSM SecOps GRC and custom applications

Lead architecture and design workshops with business and technical stakeholders

Translate business requirements into scalable secure and maintainable ServiceNow solutions

Provide technical leadership to development integration and implementation teams

Ensure adherence to ServiceNow best practices design standards and platform governance

Architect and review integrations between ServiceNow and thirdparty systems using REST SOAP MID Server IntegrationHub and other enterprise integration patterns

Design data model CMDB strategy service mapping approach workflows and automation frameworks

Conduct solution reviews code reviews and architecture governance checkpoints

Identify technical risks dependencies and mitigation plans during project lifecycle

Guide platform performance optimization upgrade planning release management and instance strategy

Collaborate with program managers business analysts developers and product owners to drive successful delivery

Support estimation proposal creation roadmap planning and strategic advisory for ServiceNow initiatives

Required Skills Qualifications:

Bachelors degree in Computer Science Information Technology Engineering or related field

Extensive experience in ServiceNow architecture design and implementation

Strong hands-on expertise in one or more ServiceNow modules such as ITSM ITOM HRSD CSM SPM SecOps or GRC

Deep understanding of

ServiceNow platform architecture

O CMDB and CSDM

O Flow Designer Workflow

O Integration Hub

O RESTSOAP APIs

O Service Portal UI Builder

O Security and access controls

O Performance tuning and platform governance

Experience designing enterprise scale integrations and complex workflows

Strong understanding of Agile DevOps and Service Management frameworks

Excellent stakeholder management communication and workshop facilitation skills

Ability to lead teams and provide strategic technical direction

Preferred Qualifications

ServiceNow Certified System Administrator CSA

ServiceNow Certified Application Developer CAD

ServiceNow Certified Implementation Specialist CIS in relevant modules

ServiceNow Certified Technical Architect CTA or equivalent advanced certification preferred

Experience in largescale digital transformation or enterprise service management programs

Key Competencies

Solution architecture

Enterprise integration design

Platform governance

Technical leadership

Strategic thinking

Problem-solving

Stakeholder management

Delivery excellence

Skills

Mandatory Skills : ServiceNow ITOM-Service Mapping