Teceze Ltd
Teceze Ltd

Deskside Support Engineer

Burlington, MA, US • Posted 3 days ago • Updated 3 days ago
Full Time
No Travel Required
On-site
$40,000 - $42,000/yr
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Job Details

Skills

  • Technical Support

Summary

Job Description:
This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.
 
Responsibilities :-
 
  • Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
 
  • Works with vendor support contacts to resolve technical problems
 
  • Works with service desk and RDS as appropriate to determine and resolve problems received from clients
 
  • Responds to support requests from service desk, users and other infrastructure teams
 
  • Performs upgrades as directed to ensure the longevity of equipment
 
  • Keep track of request and make sure they are implemented as planned
 
  • Participate in incident handling concerning desktop changes.
 
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
 
  • Microsoft environment knowledge (desktop & server).
 
  • Have some level of technical understanding of the products building up a desktop service.
 
  • Experience from the desktop environment.
 
  • Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
 
  • Provide weekly reports
  • Implement best practices
  • Be the single point of contact with customer
 
 
Technical Requirements:
 
 
·         Exposure on managing remote sites
 
·         Phone support experience necessary.
 
·         Technical helpdesk or technical call center experience is necessary.
 
·         Disciplined, systematic problem solving skills required.
 
·         Windows and Novell Operating systems
 
·         Clients: Windows7, Windows Vista, Windows XP, Windows 2000
 
·         Servers: Windows 2000, Windows 2003, Windows 2008,
 
·         Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007
 
·         ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center 
 
·         Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
 
·         MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
 
·         Internet browsers (e.g. Explorer, Chrome, Firefox),
 
·         VPN and remote dial-in users
 
·         Support for laptop, desktops, AV Devices and printers
 
·         PDA and blackberry support
 
·         Apple Ipad Device support
 
·         Others: Adobe Acrobat and other common desktop applications like Winzip, etc.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91124934
  • Position Id: 9117980
  • Posted 3 days ago

Company Info

About Teceze Ltd

TECEZE is an IT Service Provider across all public and private sectors. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT.


Our clients benefit from a true 24/7 support service operation, the expanded technical resources of our team, and the faster service delivery at low cost.


Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience.
We are committed to building long-term relationships with our clients. We are partners for a better future.

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Naveen Kumar Kannan

Naveen Kumar Kannan

US Recruiter - Lead @ Teceze Ltd

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