S/4 HANA Training Lead - ONSITE

Responsibilities

Training Strategy & Governance

• Define Training Strategy aligned to OCM and program milestones (UAT, cutover dry runs, go-live).
• Establish curriculum governance and sign‑off gates with Process Owners.

Role Mapping & Audience Segmentation

• Create a Role Catalog (end-user, super user, key user, approver, analyst, controller, warehouse, field, etc.) in alignment with existing SAP roles.
• Map roles to Fiori catalogs/groups, transactions, and process steps.

Curriculum & Content

• Build Learning Journeys per role: prerequisites, core modules, simulations, assessments.
• Develop content (slide decks, Fiori walkthroughs, job aids, SOPs, quick reference guides, microlearning).

Delivery & Logistics

• Plan modality mix: VILT/ILT etc..
• Build the Train-the-Trainer (TTT) program for super users and the Change Network.
• Coordinate schedules, environment readiness (clients, data, users), and attendance tracking.

Assessment & Certification

• Define competency rubrics and role-based assessments (hands-on).
• Track certifications/assessments and remediation plans for at‑risk groups.

Integration with Testing & Cutover

• Sync with UAT to use training as a channel for defect discovery & process validation.
• Prepare Day‑1/Week‑1 job aids

Analytics & Continuous Improvement

• Operate a training dashboard (registrations, completions, assessment scores, satisfaction).
• Run pulse checks pre‑ and post‑go-live; iterate content accordingly.

Deliverables

• Training Strategy & Plan (timeline, capacity model, modality mix)
• Role-to-Fiori mapping; Learning Journeys
• Curriculum outlines, detailed lesson plans, eLearning modules, simulations, if any
• Train-the-Trainer program & materials; Super User Playbook
• Attendance & Completion Reports; Assessment rubrics & results
• Day‑1 Quick Reference Guides;

Required Qualifications

• 7–10+ years in ERP training leadership; S/4HANA training experience required
• Demonstrated role-based curriculum design for Fiori and classic GUI where applicable.
• Strong collaboration with Process Owners, SMEs, Security (roles/authorizations), and Testing.
• Proficiency with LMS (e.g., SuccessFactors Learning), and content tools (Articulate, Captivate)

Preferred

• SAP Enable Now (or equivalent) for simulations and in‑app guidance.
• Familiarity with RISE environment, and feature adoption.

rajveer at ccsitusa dot com