The
IT Support Technician Intern provides hands-on technical support to employees in a professional corporate environment. This internship is designed for students or early-career individuals seeking practical experience in enterprise IT support, customer service, and desktop operations.
The intern will gain real-world experience supporting Microsoft 365, troubleshooting hardware and software issues, managing IT tickets, and assisting users at the Tech Bar. This internship will offer mentorship from IT professionals, exposure to emerging technologies including AI-based tools, development in a corporate environment, and opportunities to transition into a level 1 or level 2 role.
Location: Onsite in Gaithersburg, MDWhat You Will Learn:- Enterprise PC imaging and deployment processes
- Microsoft 365 (Outlook, Teams, OneDrive) support
- VPN and Multi-Factor Authentication (MFA) troubleshooting
- Desktop and laptop hardware diagnostics
- Data storage and backup solutions (Druva and OneDrive)
- IT ticket management using ServiceNow
- Asset tracking and lifecycle management
- Professional face-to-face customer support skills
Key Responsibilities:- Provide in-person technical support to employees
- Assist with Tech Bar walk-up support
- Support PC imaging, setup, and deployment
- Troubleshoot basic hardware and software issues
- Assist with M365, VPN, and MFA support requests
- Help manage tickets and update records in ServiceNow
- Maintain accurate asset tracking information
- Escalate complex issues to senior technicians when needed
Basic Qualifications:- Currently pursuing (or recently completed) a degree in Information Technology, Computer Science, Artificial Intelligence, or related field
- ship required
- Basic knowledge of Windows operating systems
- Familiarity with Microsoft Office or Microsoft 365
- Strong communication and customer service skills
- Interest in learning enterprise IT support processes
- Ability to work onsite in Gaithersburg, MD
Preferred Qualifications:- Experience building or troubleshooting PCs
- Basic understanding of networking concepts (VPN, MFA)
- Exposure to or coursework in Artificial Intelligence (AI), automation, or emerging technologies
- Familiarity with AI tools (e.g., generative AI platforms, automation tools, scripting assistants)
- Previous help desk, retail tech, or customer service experience
- CompTIA A+ coursework or certification (in progress is acceptable)
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:March 20, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $48,100.00 - $86,950.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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