ServiceNow Project Manager

• Title: Servicenow Project Manager IV
• Location: Remote 
• Pay Rate: $95/Hr on W2
• Type & Duration: 9 plus months contract possibility of extension based on demand.
• Travel Requirement: Candidate may be required to Corning, NY or Charlotte, NC to participate in project workshops. Advance notice will be provided. Travel is not expected to exceed 25%.

 Scope of this position:

• We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments.
• The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with Corning’s quality, compliance, and governance standards.
• Corning is a global leader in innovation and technology. As an IT PMO Project Manager supporting the ServiceNow delivery focus, you will play a key role in enabling scalable platforms, modern service delivery, and product-oriented ways of working that directly support business transformation.
• If you are a delivery-focused leader with strong ServiceNow implementation experience and a passion for Agile, product-centric execution, we encourage you to apply.

Key Responsibilities

1. Project & Product Delivery Ownership

• Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met.
• Drive accountability for project and product outcomes, proactively resolving delivery challenges.
• Understand and manage the distinction between product-based delivery (roadmaps, backlogs, continuous value delivery) and traditional project execution.
• Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models.

2. ServiceNow Implementation Leadership

• Manage ServiceNow deployments and enhancements across multiple modules, including:
• HR Service Delivery (HRSD)
• Finance-related workflows and integrations
• IT Infrastructure / ITSM / ITOM
• Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.
• Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards.

3. Agile & Scrum Execution

• Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value.
• Support teams transitioning from project-centric to product-centric operating models.

4. Project Leadership & Governance

• Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.
• Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation.
• Provide clear, concise status reporting and executive-level communication.
• Ensure alignment between delivery teams, PMO governance, and business strategy.

5. Stakeholder Engagement & Communication

• Build strong relationships with business leaders, product owners, and technical teams.
• Act as the primary point of contact for delivery status, risks, and decisions.
• Engage senior leadership and key decision-makers to maintain momentum and alignment.

6. Quality, Compliance & Continuous Improvement

• Ensure adherence to Corning’s quality, compliance, and governance standards.
• Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.
• Ensure deliverables meet agreed-upon acceptance criteria and business expectations.

Qualifications

Education

• Bachelor''s Degree (minimum required)

Experience

• 7+ years of IT project/program management experience, preferably within a PMO environment.**
• Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years.**
• Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM.
• Demonstrated success leading complex, cross-functional initiatives in enterprise environments.
• Experience operating in product-centric delivery models and managing the transition from project-based delivery.

Certifications

• PMP (Project Management Professional) certification required. **