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BilingualIT Support Specialist

Montreal, QC, CA • Posted 14 hours ago • Updated 14 hours ago

Contract W2

Contract Corp To Corp

6 Months

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

BilingualIT Support Specialist

Summary

We are looking for a Bilingual IT Support Specialist for our client in Montreal, QC

Job Title: Bilingual IT Support Specialist

Job Location: Montreal, QC

Job Type: Contract

Job Overview:

Responsibilities:

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
Assist with AV setup for internal meetings and events.
Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams,chrome device management, projectors, audio and video conferencing.
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
Okta, Google, and software service administration.
Deploy and support software to end-users.
Respond to support requests at the IT Helpdesk both in person and via our ticketing system.
Managing inventory for hardware and software.
Know and work with your points of escalation to improve the End User experience.
Improving and updating our internal and user facing Kbase.

Requirements:

A positive, service-oriented attitude with a customer obsession mindset.
2-3+ years of experience in IT support roles.
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
AV support experience.
Experience with administration of Apple computer products using enterprise management tools.
Knowledge and hands-on experience managing Windows laptops and desktops.
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
Strong macOS hardware and software troubleshooting experience.
Solid critical thinking and problem solving skills.
Ability to lift heavy equipment (50+ pounds) as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: QC_BISP_0603
Posted 14 hours ago

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