Texas State Library and Archives Commision

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ServiceNow Architect

Alpharetta, GA, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Business Process
Scalability
Collaboration
Active Directory
Workflow
Regulatory Compliance
Licensing
Procurement
IT Service Management
Configuration Management Database
Servers
ServiceNow

Summary

The ServiceNow Solution Architect will design the overall architecture and ensure alignment with the customer's business processes and technical requirements. This role includes governance and technical oversight of the implementation.

Responsibilities:

Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ServiceNow capabilities.
Create and own the ServiceNow architecture design.
Provide guidance on best practices, scalability, and extensibility.
Collaborate with stakeholders to ensure technical alignment.
Evaluate integration requirements with third-party tools (Active Directory, monitoring tools, etc.).
Validate customizations and workflows for compliance with customer requirements.
Support in licensing and platform procurement discussions.

Skills Required:

15+ years in ITSM implementation and architecture.
Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.).
Expertise in ServiceNow integrations using APIs, MID servers, etc.
Certifications: ServiceNow Certified Master Architect (preferred) or ServiceNow Certified Implementation Specialist (CIS).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183517
Position Id: 5d68cb36fc267bbe533cd99d65c1f948
Posted 4 hours ago

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