IT Application Development - Senior Manager (ITAD-SM/ETS)

Salary : $112,752.00 - $151,620.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-04537
Department: Health Care Authority
Division: ETS
Opening Date: 06/01/2026
Closing Date: 6/22/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
IT Application Development - Senior Manager (ITAD-SM/ETS)
70005358
As a supervisor in the IT Entry/Journey/Senior Specialist classification, the successful candidate will also receive a 5% supervisory differential pay on top of their base salary.
This IT Application Development - Senior Manager is a career-defining opportunity for a leader who wants their technical skills to directly improve the lives of millions. This position offers massive public impact, high-level leadership authority, and deep job stability.
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Enterprise Technology Services (ETS) Division is the agency-designated technology provider for the Health Care Authority (HCA). Application Services within ETS delivers innovative Information Technology (IT) solutions for enterprise-class software applications, content management systems, internal and external web-properties, video production and event live streaming supporting the mission of the Health Care Authority divisions and business groups.
About the position:
As member of the ETS leadership team, this IT Senior Manager is responsible for managing two different IT functional teams of professionals analyzing, designing, constructing, configuring, maintaining, enhancing, deploying, and maintaining applications and internal/external facing web properties. It also provides application technology consultation and planning (to executive management and all levels of agency staff), technology management, end user training, customer assistance, Content Management Systems (CMS) comprised of our internet web-site, intranet sites, digital multimedia services, like video production and live event streaming, keeping the agency business divisions needs and priorities in mind.
This position is eligible to telework but is required to report on-site a minimum of 1 business day a week and occasionally at other times to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Duties
Some of what you will do:

• Manage Application Services section comprised of highly technical IT professionals, spanning three job families, providing end-to-end services in HCA's high-profile enterprise-class software systems, legacy applications, database systems, and Content Management Systems (CMS) comprised of internet and intranet sites and digital multimedia services.
• Provide strategic leadership and overall management of the agency's ServiceNow platform to ensure enterprise-wide IT service management (ITSM) capabilities are stable, secure, scalable, and aligned with ETS and HCA business strategies.
• Provide enterprise oversight and lifecycle management of Software-as-a-Service (SaaS) platforms used across HCA (excluding MES systems), ensuring alignment with agency business needs, technology standards, and long-term IT strategic direction.
  Provide leadership and Application Services perspective in ETS division strategic and tactical technology projects
• Provide project sponsorship for critical Application Services initiatives.
• Serve as a key participant in cross-functional teams to ensure smooth day-to-day operations of HCA computing systems.
• Serve as a key member of the ETS leadership team.

Qualifications
Required qualifications:
Qualifying candidates will meet one of the following criteria options:
Option 1:

• Bachelor's degree in management information systems, Computer Science, or a closely related field.
• Ten (10) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.

Option 2:

• Four (4) years as an IT Manager in state service managing large enterprise software applications.

Option 3:

• Fourteen (14) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Demonstrated experience using metrics and data to plan and evaluate application service delivery. Metrics must be used to detect issues and resolve them.
• Working knowledge of Information Technology Infrastructure Library (ITIL) and Project Management Body of Knowledge (PMBOK).
• Budgeting knowledge and experience.
• Managerial Courage: Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations.
• Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
• Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
• Valuing Diversity: Manages all kinds and classes of people equitably; supports equal and fair treatment and opportunity for all; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated.
• Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
• Strategic Agility and Innovation Management: Anticipates future consequences and trends accurately; brings creative ideas to market; recognizes strategic opportunities for change; creates competitive and breakthrough strategies.
• Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.

Preferred qualifications:

• Project Management Professional (PMP) Certification.
• Information Technology Infrastructure Library (ITIL) Foundations Certification.

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at
The Washington State Health Care Authority (HCA) is an . All applicants with a in the United States are encouraged to apply.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
to receive a list of new job postings at HCA.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents:

• Yes
• No

02

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

03

I acknowledge that this position will be eligible to telework but is typically required to report on-site at least 1 business day per week to meet business needs (Olympia, WA). I also acknowledge that telework is a privilege and may be revoked at any time.

• Yes
• No

04

Please select the highest level of education that you have completed:

• High school graduation or equivalent
• Associate degree
• Bachelor's degree
• Master's degree or higher
• None of the above

05

Do you have at least four (4) years of experience managing IT personnel?

• Yes
• No

06

Do you have four (4) years as an IT Manager in state service managing large enterprise software applications?

• Yes
• No

07

Which of the following best describes your professional IT experience managing large enterprise software applications?

• I do not have this experience
• Less than 10 years
• 10-13 years
• 14 years or more
• More than 5 years, but less than 7 years

08

Do you have the ability to take action to learn and grow?

• Yes
• No

09

Do you have the ability to take action to meet the needs of others?

• Yes
• No

Required Question