Technology Support Manager

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You'll Do

Are you energized by leading high-performing technology support teams in fast-paced, high-expectation environments?
As a Technology Support Manager, you'll own the day-to-day delivery of technology support services for a large, demanding New York office. This is a highly visible, hands-on leadership role where reliability, responsiveness, and professionalism directly impact attorneys and business professionals. You'll balance people leadership, operational excellence, and technical expertise while serving as the escalation point for complex or high-impact issues. This role is fully onsite and plays a critical part in ensuring seamless support across a 24/7 technology environment.
The standard schedule for this position is Monday through Friday from 9:30 a.m. - 5:30 p.m., with flexibility to support after-hours or weekend needs as required.

Lead daily operations: Oversee the performance, readiness, and consistency of Technology Support services across attorney floors, conference spaces, and common areas.
Manage and develop the team: Hire, coach, and mentor Technology Support staff, supporting performance management, professional growth, and succession planning.
Ensure 24/7 service coverage: Plan staffing and coverage to maintain uninterrupted support, including during peak usage, firm events, trials, office moves, and technology refreshes.
Handle escalations: Serve as the primary escalation point for sensitive or high-impact issues, ensuring timely resolution and effective service recovery.
Stay hands-on technically: Provide advanced troubleshooting support across Windows 11, Microsoft 365, firm-supported applications, iOS devices, and conference technology.
Drive service excellence: Enforce consistent ticketing, documentation, and ownership practices using IT Service Management (ITSM) tools aligned with IT Infrastructure Library (ITIL) best practices.
Collaborate across IT: Partner closely with the IT Service Desk, Conference Technology, and firmwide IT teams to support rollouts, changes, and local initiatives.
Improve processes: Identify recurring issues and operational risks, documenting solutions and refining workflows to strengthen service quality and continuity.

What You'll Bring

Education: Bachelor's degree or equivalent work experience; a technical discipline is preferred.
Experience: Proven management experience leading Technology Support or IT operations teams in a professional services environment; law firm experience is strongly preferred.
Technical foundation: Strong working knowledge of Windows, Microsoft 365, remote computing tools, mobile devices, networking concepts, and Voice over IP (VoIP) systems.
People leadership: Demonstrated ability to coach, motivate, and develop teams while managing performance and navigating change.
Service mindset: Excellent interpersonal, customer service, and communication skills with the ability to support technical and non-technical stakeholders.
Operational discipline: Experience managing deskside or help desk support, including ticketing systems, documentation standards, and quality controls.
Calm under pressure: Ability to prioritize effectively, manage competing demands, and lead confidently in high-visibility, time-sensitive situations.
If you're excited to lead a critical support function, mentor talented technologists, and make a daily impact in a Technology Support Manager role, we'd love to hear from you.

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

New York: $116,000-$159,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1