Technology Support Analyst II (8:00am-4:00pm)

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You'll Do

Do you thrive on solving technical challenges and delivering exceptional support in a fast-paced professional environment?

As a Technology Support Analyst II at Kirkland & Ellis LLP, you'll play a hands-on role supporting attorneys and business professionals by keeping their technology running smoothly and reliably. Embedded within the Information Technology team and reporting to the Technology Support Manager, this role is critical to day-to-day operations-combining technical problem-solving, customer service, and collaboration across teams. This position is based in our New York office and requires on-site presence.
The schedule for this position is:

Monday through Friday from 8:00 am - 4:00 pm

Deliver front line technical support: Install, configure, maintain, and troubleshoot desktop and laptop hardware, operating systems, and core business applications to keep users productive.
Resolve complex issues efficiently: Diagnose technical problems using structured troubleshooting methods, escalating appropriately to achieve the best resolution.
Support collaboration and conferencing: Set up and troubleshoot audio, video, and presentation technology in conference rooms, including Zoom, Webex, and Microsoft Teams meetings.
Maintain excellent client service: Provide prompt, professional, and courteous support to attorneys, staff, and clients at all levels of the firm.
Document and follow process: Accurately log, track, and manage incidents using the firm's ticketing system, while documenting solutions and new processes.
Collaborate across teams: Work closely with firmwide technology teams to share knowledge, assist with troubleshooting, and support technology rollouts.
Provide on site and off site support: Assist with remote trial setups, off site meetings, and special events, including occasional overtime and participation in firmwide maintenance windows.

What You'll Bring

Education or certification: A background in Computer Science or a related technical qualification; A+ and/or Microsoft certifications are a plus.
Relevant experience: 4-6 years of technology support experience in a professional services environment; law firm experience is preferred.
Technical expertise: Strong working knowledge of Windows 11, Microsoft 365 (M365), remote computing tools, mobile device support, and desktop troubleshooting.
Collaboration tools knowledge: Experience supporting Microsoft Teams, Zoom, Webex, Voice over IP (VoIP) systems, and conference room technology.
Service mindset: Excellent interpersonal, verbal, and written communication skills with a consistent focus on client service and professionalism.
Composure under pressure: The ability to manage multiple priorities, work independently, and stay calm in high pressure or time sensitive situations.

If you're excited to apply your technical expertise, deliver high touch support, and make a daily impact in a Technology Support Analyst II role, we'd love to hear from you!

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

New York: $76,000-$105,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1