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Client Success Manager

• Posted 6 days ago • Updated 3 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Product Development
Customer Relationship Management (CRM)
Wireframe
User Experience
Product Engineering
Continuous Improvement
Training
Management
Analytics
Decision-making
Roadmaps
Reporting
Collaboration
Analytical Skill
Dashboard
Performance Metrics
Economics
Optimization
User-centered Design
Conflict Resolution
Problem Solving
Presentations
Accountability
Business Marketing
Account Management
Artificial Intelligence
Cloud Computing
React.js
React Native
Telecommunications
Insurance
Logistics
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
SQL
JIRA
Confluence
Project Management
Communication

Summary

{"description": " Client Success Manager

Department: Product & Engineering
Location: Sterling, VA

Asurion is seeking a talented, driven, and engaging Client Success Manager. This individual should demonstrate a strong passion for discovery and a genuine eagerness to design user experiences that deliver meaningful impact to our users' businesses. As a Client Success Manager, you will play a vital role on the team, supporting and optimizing our current platform and helping to build a new, innovative and robust platform for our end users.

Role Overview

This role acts as the central link between clients, product and engineering teams, ensuring client needs directly inform product development while driving adoption, retention, and growth across all accounts.

You will partner cross-functionally to support, define, launch, and optimize solutions while managing client relationships, driving adoption, and maximizing value for our clients.

Key Responsibilities

Client Strategy & Execution

Support the product vision and roadmap by defining requirements for new capabilities and enhancements
Create wireframes and UX concepts to communicate product features to stakeholders and development teams
Partner with Product, Engineering, Operations, and Business teams to design, launch, and iterate on new features and pilots
Manage release priorities based on roadmap, capacity, and business impact
Track product performance and generate insights to inform decisions and continuous improvement
Develop training materials and lead enablement efforts for internal and external stakeholders

Client Success & Account Growth

Own and manage a portfolio of client accounts as the primary post-sale point of contact
Build strong relationships with stakeholders and align product capabilities to client goals
Drive product adoption and ensure clients are realizing full value
Monitor client health, proactively address risks, and drive renewals
Identify and execute on growth opportunities including upsell, cross-sell, and expansion
Lead account planning and develop tailored proposals aligned to client needs
Advocate for client needs internally while balancing business objectives

Insights, Communication & Collaboration

Use data and analytics to monitor product and client health, generate actionable insights, and guide decision-making
Communicate product updates, roadmaps, performance, and recommendations to stakeholders through presentations and reporting
Collaborate cross-functionally in a highly matrixed environment to deliver solutions and drive alignment

What You'll Need to Succeed

Ability to translate product capabilities into clear business value
Strong analytical skills with experience interpreting data, building dashboards, and tracking performance metrics
Understanding of program economics and ability to identify optimization opportunities
Experience working with cross-functional teams to deliver technology solutions
Client-first mindset with an understanding of user-centered design principles

What You Bring

Data-driven, problem-solving mindset with a bias toward action
Strong communication, presentation, and interpersonal skills
Ability to influence stakeholders across all levels of the organization
Curiosity and a desire to deeply understand products, clients, and the broader ecosystem
Collaborative, team-oriented approach with a high sense of ownership and accountability

Qualifications

Bachelor's degree in Business, Marketing, or a related field
1-3 years of experience in product, client/customer success, account management, or technology-related roles
Familiarity and usage of AI tools and technologies preferred
Familiarity with cloud and mobile technologies (e.g., React/React Native) preferred
Experience in industries such as telecommunications, insurance/claims, service, logistics, or related fields preferred
Working knowledge of tools such as Excel, PowerPoint, Visio, SQL, and Figma
Experience with Jira and Confluence preferred
Understanding of project management principles
Strong written and verbal communication skills

Additional Information

Up to 10-20% domestic and international travel may be required

", "salary_raw": "Row(double=None, string=None)"}

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24190273
Posted 6 days ago

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