Job SummaryJob DescriptionRole SummaryThe Senior System Analyst is responsible for ensuring the reliability, performance, and security of platform infrastructure across development, test, and production environments. This role focuses on building scalable and resilient Windows/Linux-based systems, improving operational readiness for deployments, and reducing operational toil through automation, monitoring, and engineering best practices.
Team / ReportingThis role sits within Platform Services and partners closely with application teams, infrastructure teams, and DevOps resources to implement scalable, resilient systems while minimizing operational toil.
Key Responsibilities1) Platform Operations & Environment Readiness- Configure and manage Windows and Linux systems, virtualization platforms, and core infrastructure services.
- Prepare environments for application deployments and validate infrastructure readiness for planned changes and new rollouts.
- Design, implement, and maintain scalable, secure Windows/Linux server environments supporting enterprise application deployments (configuration, upgrades, troubleshooting).
2) Reliability Engineering, Monitoring & Observability- Monitor infrastructure health and performance; proactively detect issues and drive resolution with a root-cause mindset.
- Establish and improve dashboards, monitoring standards, and alerting plans for systems and applications to enable proactive detection and rapid troubleshooting.
- Use monitoring/logging platforms (e.g., LogicMonitor, App Dynamics, and Splunk) to support observability and incident response.
3) Automation & Engineering Best Practices- Develop and maintain automation scripts (PowerShell, Python, Bash) to reduce manual tasks and increase consistency across environments.
- Lead automation initiatives using tools such as Ansible or Terraform where applicable; partner with platform teams to advance infrastructure-as-code and CI/CD integration.
4) AI-Enabled Operations (AIOps) & Copilot Enablement- Evaluate and apply AI-driven features within observability/monitoring tooling to reduce alert noise, improve anomaly detection, and prioritize telemetry for faster triage.
- Help operationalize intelligent dashboards and analytics that answer specific health and reliability questions for the portfolio and enable other teams to use them effectively.
- Use Microsoft 365 Copilot to accelerate creation of runbooks, post-incident summaries, knowledge base articles, and stakeholder communications while maintaining accuracy and appropriate data handling.
- Where appropriate and approved, contribute to building or refining internal copilots/agents (e.g., via Copilot Studio) to streamline support workflows and self-service access to operational knowledge.
5) Cross-Team Partnership & Delivery Support- Act as a liaison across IT infrastructure, security, and development teams; enable solutions spanning multiple IT teams.
- Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.
6) Incident Management & Continuous Improvement- Respond to system anomalies such as performance and vulnerability alerts; coordinate remediation with relevant teams.
- Conduct root-cause analysis for system-related incidents and drive actions that improve resilience and reduce repeat issues.
- Observe delivery workflows and recommend process/tooling improvements to increase efficiency.
7) Documentation & Knowledge Management- Author and maintain system and process documentation (workflow charts, diagrams, system specifications).
- Contribute to knowledge base content to support repeatable resolution of common issues and reduce escalations.
Required Qualifications- 5+ years of experience in analysis, configuration and development on relevant platforms.
- 3+ years hands-on development experience with desired programming languages and database tools.
- 2+ year in an operations role providing production support for large enterprise grade applications.
- Demonstrated experience supporting and improving Windows and Linux-based systems in enterprise environments (dev/test/prod), including operational readiness for deployments.
- Strong troubleshooting and incident response capabilities, including root-cause analysis.
- Hands-on scripting/automation experience with PowerShell, Python, and/or Bash to reduce manual operational work.
- Experience implementing or operating monitoring/observability solutions (dashboards, alerting, log analysis) using tools such as Splunk and LogicMonitor.
- Proven ability to partner across application, infrastructure, and DevOps teams to deliver stable, scalable platform solutions.
Preferred Qualifications- Infrastructure-as-code and automation experience using Ansible and/or Terraform.
- Experience supporting hybrid infrastructure and/or cloud transitions (Azure or similar).
- Experience with additional enterprise monitoring platforms such as AppDynamics and/or SolarWinds (where applicable).
- Security-minded administration experience (e.g., SSL certificate lifecycle, endpoint security, access control) aligned to IT security policies.
- Working knowledge of AI-assisted productivity and/or operational tooling to speed analysis, documentation, and communication.
Core Competencies- Ownership and reliability mindset: proactively identifies risks and drives preventative improvements.
- Automation-first approach: consistently reduces manual effort through AI, scripting, and repeatable patterns.
- Strong collaboration: effectively connects application teams with infrastructure/security/DevOps partners.
- Documentation discipline: keeps system and process documentation current and usable for others.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$101,000.00 - $152,000.00 Annual
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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