IT Support

Description

We are looking for an experienced IT Support Analyst to join our team on a short- term contract basis out of Oakland, Ca. In IT Support role, you will provide technical assistance to a primarily remote workforce, ensuring seamless operations across macOS and Windows environments. Based in Oakland, California, this IT Support position offers an exciting opportunity to contribute to the FinTech industry while leveraging your IT support expertise. This IT Support role is an onsite position.

Responsibilities:

Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues.

Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications.

Manage identity and access management tools, such as Okta, to ensure secure and efficient user access.

Utilize Jira Service Desk to document, track, and resolve support tickets effectively.

Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions.

Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations.

Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals.

Assist with employee onboarding and offboarding processes, including hardware lifecycle management.

Ensure thorough documentation and adherence to IT best practices throughout all support activities.

Requirements

Minimum of 1-3 years of experience in IT Support, Help Desk, or Desktop Support roles.
Proficiency in troubleshooting and maintaining both Apple macOS and Windows PCs.
Hands-on experience with Jira Service Desk or similar ticketing systems.
Familiarity with identity management tools, with a preference for experience using Okta.
Basic understanding of networking principles and troubleshooting.
Demonstrated ability to manage IT hardware, including shipping, receiving, and configuration.
Strong communication skills with a focus on delivering excellent customer service.
Preferred qualifications include experience supporting remote or hybrid workforces, familiarity with SaaS tools like Jamf and Office, and IT certifications such as CompTIA A+, Apple, or Microsoft.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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