Unified Communications Engineer

Job#: 3049039

Job Description:

Unified Communications Engineer

Location: Washington, District of Columbia (Partial Remote)

Role Overview

We are seeking a Senior Computer Systems Engineer/Architect to provide technical leadership and hands-on support for enterprise video conferencing and conference room technologies. This role is primarily responsible for the design, support, and sustainment of Cisco video teleconferencing systems and Crestron-controlled conference rooms. The role includes responsibility for modernization, lifecycle management, and operational support of unified communications and AV systems. This federal program requires that candidates must have an active Public Trust level clearance or higher.

Key Responsibilities

• Support and maintain Cisco video conferencing systems and Crestron-controlled conference rooms, including executive and enterprise meeting spaces.
• Configure, program, and troubleshoot Crestron control systems, including touch panels for AV and conferencing integrations.
• Administer Cisco VTC infrastructure (codecs, endpoints, and call control) to ensure secure and reliable conferencing across multiple sites.
• Support interoperability between Cisco conferencing systems and Microsoft Teams, including room configuration and endpoint registration.
• Provide secondary support for Microsoft Teams Rooms and Surface Hub devices as part of integrated room environments.
• Work with federal stakeholders to ensure collaboration systems meet security, compliance, and operational requirements.
• Coordinate with Service Desk and Tier III teams on incident resolution, root cause analysis, and preventive maintenance.
• Assist with conference room upgrades, technology refreshes, testing, and production deployments.
• Maintain technical documentation, SOPs, and configuration standards.

Required Qualifications

• 8+ years of experience supporting enterprise AV, video conferencing, or unified communications environments.
• Hands-on experience with Crestron systems, programming and touch panel configuration.
• Strong knowledge of Cisco video conferencing platforms and endpoint troubleshooting.
• Experience supporting Cisco-Microsoft Teams interoperability in hybrid environments.
• Familiarity with Teams Rooms, Surface Hub, Active Directory, and Microsoft 365 in enterprise settings.
• Experience working in federal or regulated environments.
• Active Public Trust level or higher security clearance.

Preferred Qualifications

• Experience with conference room modernization or AV refresh projects.
• Crestron and/or Cisco collaboration certifications.
• Microsoft Teams or Microsoft 365 certifications.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.