ServiceNow Senior Technical Consultant

Job Role: ServiceNow Senior Technical Consultant

Location: Dallas, TX - Remote

Job Description:

Must Have Technical/Functional Skills

The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), ITOM and/or CSM/FSM modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Key Responsibilities

• Development & Configuration
• Customize and configure ServiceNow ITSM, ITOM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI policies, client scripts, business rules, and script includes.
• Integration
• Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Ensure secure and scalable integration with external systems (CRM, ERP).
• Platform Administration
• Manage instance upgrades, cloning, and performance optimization.
• Configure CMDB, discovery, and asset management.
• Quality & Compliance
• Adhere to coding standards and ServiceNow best practices.
• Ensure compliance with ITIL processes and security guidelines.

Required Skills & Qualifications

Experience

• 8-10 years in ServiceNow development, with hands-on ITSM, ITAM, and/or ITOM, CSM implementation experience.

Technical Skills

• Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.
• Strong knowledge of ServiceNow scripting and configuration.
• Experience with Flow Designer, Integration Hub, and Orchestration.

Certifications

• ServiceNow Certified System Administrator (CSA) Mandatory.
• Certified Implementation Specialist ITSM and ITOM , CSM Preferred.
• Certified Application Developer (CAD) Good to have.

Soft Skills

• Excellent communication and stakeholder management.
• Ability to work in Agile/Scrum environments.

Roles & Responsibilities

• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, WMI, ssh, python, XPath, SNMP.
• App Engine: Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features