Judge Group, Inc.
Judge Group, Inc.

Service Desk Technician

Twinsburg, OH, US • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
On-site
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Job Details

Skills

  • Manufacturing
  • IT Operations
  • Management
  • Laptop
  • Data Migration
  • System Administration
  • Virtual Private Network
  • Wireless Communication
  • Documentation
  • Computer Hardware
  • Inventory
  • Service Desk
  • Remote Support
  • Technical Support
  • Microsoft Windows
  • Microsoft Office
  • Active Directory
  • Computer Networking
  • Soft Skills
  • Customer Service
  • Communication
  • Conflict Resolution
  • Problem Solving
  • Privacy
  • Marketing

Summary

Location: Twinsburg, OH Salary: TBD Description: Service Desk Technician
Role Type: Onsite Technical Support (Level 1 & Level 2)


Environment: Technical / Manufacturing

Experience Level: 2-5 Years

Summary:

Provide hands-on, customer-focused IT support within a manufacturing and technical environment. This position is responsible for day-to-day IT operations, direct user troubleshooting, hardware setups, and executing ongoing laptop refresh initiatives.

Core Responsibilities:
  • End-User Support: Deliver Level 1 and Level 2 hardware, software, peripheral, mobile, and basic network troubleshooting via tickets, phone, and in-person interaction.
  • Laptop Refresh & Deployment: Handle the full lifecycle of device replacement-including imaging, configuration, data migration, user setup, staging, and asset tracking.
  • System Administration: Execute basic Active Directory tasks (password resets, account modifications) and resolve connectivity issues like VPN and Wi-Fi access.
  • Documentation: Maintain accurate records of technical incidents, resolutions, and local hardware inventory.

    Requirements:
  • Experience: 2-5 years in a dedicated Service Desk, Desktop Support, or IT Support capacity.
  • Technical Environment: Strong proficiency supporting Windows OS, Microsoft Office 365, and standard ticketing platforms.
  • Infrastructure Basics: Practical familiarity with Active Directory administration and basic networking principles.
  • Soft Skills: Proven customer service, clear communication, and structured problem-solving capabilities in a fast-paced environment.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1131728
  • Posted 8 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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