Intermediate Systems Analyst / UAT & Business Systems Analyst

Job Title: Intermediate Systems Analyst / UAT & Business Systems Analyst

Location: Providence, RI (Hybrid - 3 Days Onsite)

Duration: 12 Months

Job Overview

We are seeking an experienced Intermediate Systems Analyst / UAT & Business Systems Analyst to support business analysis, system testing, data validation, and operational support activities for large-scale eligibility and case management applications. The ideal candidate will collaborate with business teams, technical teams, vendors, and stakeholders to ensure successful implementation of system enhancements, issue resolution, and compliance with business and policy requirements.

Key Responsibilities

System Analysis & User Acceptance Testing (UAT)

• Perform system and impact analysis for enhancements, production issues, and change requests.
• Develop and execute UAT strategies, test plans, test cases, and validation activities.
• Validate system functionality against business and policy requirements.
• Conduct production validations and application reviews to ensure quality and accuracy.
• Support implementation and testing activities for eligibility and case management solutions.

Data Validation & Reporting

• Write and execute SQL queries for data validation, operational analysis, and reporting.
• Develop reusable validation scripts and automate testing processes where applicable.
• Perform backend data analysis and validate results across integrated systems.
• Generate reports and dashboards using reporting and visualization tools such as Tableau.
• Support operations teams with live case analysis and data requests.

Incident Management & Operational Support

• Track and support resolution of production incidents and operational issues.
• Coordinate with technical support teams, vendors, and partner agencies on issue resolution.
• Assist operational teams with case reviews and corrections.
• Escalate critical issues and risks appropriately.

Business Analysis & Documentation

• Gather, analyze, and document business and functional requirements.
• Create process flows, use cases, workflow diagrams, and gap analyses.
• Translate business and policy requirements into technical and testable solutions.
• Prepare project documentation, status updates, presentations, and stakeholder communications.

Stakeholder Coordination

• Serve as liaison between business users, technical teams, vendors, and external agencies.
• Support integration testing and validation activities across interconnected systems.
• Collaborate with stakeholders to support compliance and reporting requirements.

Required Qualifications

Experience

• 5+ years of experience in:
  • Systems Analysis
  • User Acceptance Testing (UAT)
  • Business Process Analysis
  • Technical Documentation
  • Data Validation & Reporting
  • Eligibility or Case Management Systems

Technical Skills

• Strong SQL skills with experience querying large and complex data repositories.
• Experience with test automation and reusable validation scripts.
• Knowledge of KPI reporting and operational data validation.
• Familiarity with Integrated Eligibility Systems (IES) and case management workflows.
• Experience with Tableau or similar reporting/visualization tools.
• Knowledge of UML, Use Cases, Process Flow Modeling, and Gap Analysis.

Preferred Domain Experience

Experience supporting Human Services or Public Assistance programs such as:

• SNAP
• TANF / RIW
• Medicaid
• CCAP
• LTSS
• Child Support
• SSP
• Other eligibility-based assistance programs

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical audiences.
• Strong organizational and multitasking skills.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• Bachelor s Degree or higher.
• Experience with Agile, SDLC, or enterprise application delivery methodologies.
• Prior experience supporting State Government or Human Services environments.
• Relevant certifications in business analysis, testing, or application delivery methodologies preferred.