Job#: 3026278
Job Description:
JOB TITLE: PROJECT / PROGRAM MANAGER II
DURATION: 4 MONTHS
LOCATION: ONSITE IN SEATTLE WA
PAY RATE: $46 - $56 HOURLY
Job Description:
Key job responsibilities:
This role will lead proactive retention and risk mitigation interventions across the company by building and optimizing the customer membership experience. This role is for you if are looking for transformative role change, and if you enjoy Thinking Big, Inventing, Influencing and Delivering Results. This leader will lead the ideation, design, development, and ongoing management of membership CXs to deliver sustainable and profitable membership retention. This role is inherently cross-functional. You will work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the Prime member experience. This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.
Key job responsibilities
Deliver incremental paid membership goals through owning and building new Prime products and CX capabilities
Scale and deliver the passenger customer experience across Prime worldwide
Collaborate with multiple internal and external cross-functional stakeholders (BPC, WW teams, Benefit partners, CPX etc.) to influence roadmaps and deliver cross-org impact
Internal job description
Basic qualifications
Bachelor's degree
4+ years of product or program management, product marketing, business development or technology experience ,
Strong analytical and quantitative skills; ability to use data & metrics to back up assumptions, recommendations, drive action
Proven communication and collaboration skills that enable you to earn trust at all levels; ability to influence
High degree of organization and ability to manage multiple, competing priorities simultaneously
Experience in building and improving CX for members, customer facing products/platforms and data products
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Preferred qualifications
Master's degree
Experience with membership programs and/or leading the customer growth funnel for a digital business
Experience with building or operating a high-impact global product for 2+ years, leading senior leadership reviews independently
Excellent written and verbal communication skills with a proven ability to present in a clear, concise manner to a variety of audiences
Expertise in making data driven decisions; experience in SQL is a plus
Direct partnership with engineering teams in a prior role
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3026278
- Posted 11 hours ago
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