Role: Production Support (.NET, SQL Server, and SSIS)
Location: Remote
Long term contract
Role Overview:
We are seeking a Production Support Tech Lead with deep healthcare payer and care management domain expertise and strong technical leadership in .NET, SQL Server, and SSIS. This individual will lead production support operations for critical applications, ensuring system stability, performance, and continuous improvement while driving effective collaboration across business, engineering, and operations teams. The ideal candidate combines hands-on technical depth, proactive problem-solving, and executive-level communication skills to manage high-impact production environments in a fast-paced healthcare ecosystem.
Key Responsibilities:
Production Support & Operations Leadership
· Lead end-to-end production support for mission-critical applications, ensuring high availability and reliability.
· Act as the primary escalation point for complex incidents, driving rapid triage, root cause analysis (RCA), and resolution.
· Implement and enforce incident, problem, and change management processes (ITIL-aligned).
· Drive continuous improvements in monitoring, alerting, and operational efficiency.
Technical Leadership
· Provide hands-on support and oversight across:
o .NET-based applications (C# / / APIs)
o SQL Server (query optimization, performance tuning, indexing, ETL data validation)
o SSIS packages (troubleshooting, enhancements, job scheduling, data pipeline reliability)
· Review and optimize application performance, database queries, and ETL workflows.
· Ensure robust data integrity and reconciliation processes across systems.
Healthcare Domain Alignment
· Support applications aligned with care management workflows, claims processing, member/provider data, and regulatory reporting.
· Collaborate with business stakeholders to ensure systems support Medicaid/Medicare and care management operations effectively.
Stakeholder & Communication Management
· Interface with business users, product owners, and leadership teams to provide updates on incidents, SLAs, and system health.
· Deliver clear, concise executive-level communication during outages and major incidents.
· Coordinate across onshore/offshore teams for 24x7 support coverage.
Governance & Continuous Improvement
· Establish and track SLAs, KPIs, and support metrics.
· Lead post-incident reviews and ensure actionable improvements are implemented.
· Drive automation initiatives to reduce manual effort and improve response times.
Required Qualifications (Mandatory):
· 10+ years of IT experience with at least 3–5 years in Production Support leadership roles
· Healthcare / Payer / Care Management domain experience (mandatory)
· Strong hands-on expertise in:
o .NET technologies (C#, , Web APIs)
o SQL Server (advanced querying, performance tuning, database design)
o SSIS (development, troubleshooting, and optimization of ETL processes)
· Proven experience managing high-volume, business-critical production environments
· Experience with incident management, RCA, and service improvement
· Ability to work onsite and collaborate with cross-functional teams.
Preferred Qualifications:
· Experience with Azure or cloud-based environments
· Familiarity with monitoring and observability tools (e.g., Splunk, Dynatrace, App Insights)
· Exposure to EDI transactions (837, 835, 834, 270/271) in healthcare payer systems
· Knowledge of DevOps practices and CI/CD pipelines
Soft Skills & Leadership Expectations
· Exceptional communication skills (written and verbal), with ability to engage both technical and business stakeholders
· Strong ownership mindset and accountability
· Ability to perform under pressure and lead during critical production incidents
· Collaborative leader with strong stakeholder management skills
· Highly organized with a focus on process discipline and continuous improvement
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