Network Operations Center (SGCC) Minneapolis - MN - Minnesota

Position :: ServiceNow (SNOW) Admin Location :: Remote for California based candidates preferred Long Term Contract Essential Responsibilities:: CSA Preferred Utilize ServiceNow for service management in customer environments Provide consultative support to help customers navigate the ServiceNow system Gather and document customer requirements for enhancements to ServiceNow systems Obtain customer approval prior to development start Provide customers with ServiceNow User Administration Deliver

Job Description Role Overview The SDA Network Technician supports DISA-provided GIG/DISN services within the 24/7 DISA Global Operations Center environment. This role provides Tier 1/Tier 2 network sustainment, alarm monitoring, ticket management, fault isolation, incident escalation, service restoration, and situational awareness for mission-critical DoD network operations. Key Responsibilities: Create, update, and manage incident tickets using ServiceNow.-Monitor network events, alarms, and

Job Description Position Summary The SDA Network Technician supports the Defense Information Systems Agency (DISA) Global Operations Center and the Space Development Agency Operations Support Cell at Hill AFB, UT. This role provides 24/7 operational support for DISA-provided GIG/DISN services supporting DoD and national security customers. The position focuses on real-time network monitoring, ticket management, incident analysis, fault isolation, service restoration, escalation coordination, and

Required Experience:Minimum of 12 years of Information Technology experience.ServiceNow Certified System Administrator (CSA) certification.Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDMSPM modules, including Demand and Project Portfolio Management (PPM)Additional ServiceNow modules, including ITOM, SecOps, and CSMREST API integrations, data imports/exports, Transform Maps, MID Server, and Integration HubProficient in the following qualificati