Senior IT Technical Business Analyst

• We are seeking a Senior IT Technical Business Analyst to lead process analysis and modernization initiatives.
• The ideal candidate will assess current-state operations, identify opportunities for digitization and automation, and deliver strategic recommendations to improve efficiency, data quality, and overall performance.

Responsibilities:

• Develop baseline metrics for manual processes including cycle time, effort, volume, error rates, and performance indicators.
• Document clear end-to-end process maps and identify pain points and root causes.
• Identify modernization opportunities across workflow optimization, digitization, automation, and emerging technologies.
• Conduct feasibility assessments and align opportunities with organizational priorities.
• Estimate potential performance improvements such as reduced cycle time, effort, and error rates.
• Prepare executive-level reports, presentations, and phased strategic roadmaps.
• Deliver actionable insights to support modernization and transformation initiatives.
• Validate findings and recommendations with stakeholders.
• Support change management activities to enable adoption of new processes and technologies.

Requirement/Must Have:

• Minimum 5 years of experience in data analysis, reporting, and evaluation planning.
• Minimum 5 years of experience in business process analysis and technology modernization.
• Strong expertise in process mapping, gap analysis, and baseline development.
• Experience with digitization, process automation, and emerging technologies such as AI and robotic process automation.
• Strong understanding of data fundamentals including data collection, integration, and governance.

Should Have:

• Experience developing work plans, roadmaps, and evaluation frameworks.
• Strong communication, facilitation, and presentation skills.
• Experience in end-to-end process and value stream mapping.
• Experience in executive-level reporting and strategic planning.
• Experience working with diverse stakeholder groups.
• Experience with geospatial data and system integration.

Skills:

• Business analysis and process improvement.
• Data analysis and reporting.
• Process mapping and gap analysis.
• Change management and stakeholder engagement.
• Strategic planning and roadmap development.

Qualification And Education:

• Bachelor s degree in Information Technology, Business, or a related field.