Reliable Software Resources
Reliable Software Resources

Lead Contact Center IVR / AWS Connect Engineer

Remote • Posted 60+ days ago • Updated 15 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
6 Months
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Amazon Connect
  • Contact Center
  • IVR

Summary

Position: Lead Contact Center IVR / AWS Connect Engineer

Remote

Contract: 6+ months

 

Skills:

  • 8+ years of Contact Center / IVR experience.
  • Strong hands-on IVR development experience with at two of the following:
    • Cisco Contact Center / IVR
    • Avaya Contact Center / IVR
    • Five9
  • 3+ years of hands-on AWS services experience.
  • Strong hands-on experience with Amazon Connect / AWS Contact Center solutions.
  • Experience developing and configuring complex IVR call flows and routing logic.
  • Experience integrating IVR/Contact Center platforms with APIs, web services, CRM, and backend systems.
  • Hands-on experience with relevant AWS services such as Lambda, Lex, DynamoDB, API Gateway, S3, and CloudWatch.
  • Strong troubleshooting and production-support skills in enterprise Contact Center environments.
  • Ability to operate at a Lead level while remaining deeply hands-on technically.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10122703
  • Position Id: 9033642
  • Posted 30+ days ago
Contact the job poster
CS

Chandra Shekar Mulli

Recruiter @ Reliable Software Resources

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