Intermediate Systems Analyst

Job#: 3051768

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for an Intermediate - Systems Analyst . For applicants who are interested in this opportunity, send your updated resume to

Here are the details:

Position: Intermediate - Systems Analyst

Location: Onsite

Project Duration: At least 1 year from projected start date

Job Description:

The Intermediate Systems Analyst will work with EOHHS, DHS or HSRI to support the business teams in monitoring system effectiveness and implementing system changes. This includes performing system analysis, UAT validations for new change requests/ production incidents covering the business requirements, which includes coordination with State vendors and interfaces/ other partners. Coordinating design sessions, gathering and detailing specific application or project requirements. Identifying the business workers and entities required, and defining the responsibilities, operations, attributes, process flows and relationships necessary to realize the business objectives of the project. Producing both functional and process requirements and documentation necessary to design and build the system.

This includes assistance with data requests. Performs ad hoc data script validations, notice review in live environment ensuring the quality of changes being made. Performs KPI validations and automate the standard queries using SQL to efficiently verify data points/ internal QC validations. Works closely with the program admin team to support collection of required data for federal agencies. Performs data analysis and prepares documentation, provides demonstrations to federal agencies, when required.

Also, responsibilities include working with the operations team on an ad-hoc basis to review the case issues. Monitoring and tracking incident tickets ensuring the resolution from a business standpoint. Coordinating with tier-II team to handle the case issues and suggesting corrections to ensure timely case processing.

Requirements:

5-7 years of experience with:

• System analysis, UAT, ability to understand the change and handle test design and execution of test cases.
• Identification and generation of data reports from backend data repository.
• Ability to work with Integrated eligibility system, with minimum guidance.
• Self-motivation to upgrade the knowledge related to state policy documents and verify if the data is in line with the policy guidelines.
• Ability to convert the policy or business requirements into a verifiable and reusable data query script to identify and report any issues.
• Ability to validate KPI (key performance Indicators) metrics.
• Ability to support field operations team when required.
• Ability to involve and guide the system design sessions.
• Ability to prepare documentation for demonstration of application changes to the state leadership.
• Ability to work with different vendors and other state agencies to support integration of systems and validation of files, data.
• Good knowledge of SQL to review queries and validate the data script results.
• Ability to guide design for a large health and human service software application suite.
• Problem identification and integration of technical skills to resolve issues.
• Ability to translate and communicate highly technical concepts to both technical personnel and non-IT business users
• Flexibility/adaptability and ability to develop relationships/partnerships by responding to urgent needs.
• Ability to independently identify and develop solutions/test plans procedures and job aids to support new business processes.
• Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques.
• SQL or other query languages. Ability to generate ad hoc reports using visualization tools. (Tableau Preferred).
• Health and Human Service programs and associated business processes of a social services organization.
• Ability to establish and maintain effective working relationships.
• Ability to organize, prioritize and follow complex and detailed technical and financial procedures.
• Excellent oral and written communications.
• Bachelor's degree or higher preferred.

Supplemental Information:

This position will be responsible for system analysis, UAT validations, data script validations and coordination with state vendors. Providing support to business system support team. Executing KPI validations and automation using standard data queries. Coordinating with Operations team for case review and issue resolution. Supporting program admin team with system analysis, data gathering, and demonstration to federal agencies. Monitoring of Incident tickets. Coordinating system design sessions. Identifying, interpreting and transforming program business needs and policy requirements into documented business processes. The Intermediate Systems Analyst will work with Agency Program leads and any designee regularly to provide support, document requirements, and act as a liaison between the Program leads and our technical vendor(s).

The Intermediate Systems Analyst will identify approaches to satisfy business requirements by conducting detailed analysis and technical design of program areas. The Intermediate Systems Analyst will support implementation of a comprehensive case management solution utilizing current RI Bridges workflow and utilizing RI Bridges software to conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing. Responsible for escalating issues and decisions when appropriate to the Agency Program Lead. Expected to provide weekly (and as-requested) project updates and reports to the Agency Program Lead.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.