Help Desk Specialist

Hybrid in Phoenix, AZ, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
4 Months
No Travel Required
On-site
Up to $30/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Business Process
  • Computer Science
  • DPS
  • Data Security
  • End-user Training
  • Help Desk
  • Knowledge Base
  • Microsoft
  • Microsoft Dynamics

Summary

Job Title: Help Desk Specialist
Job Id :26-04982
Location: Phoenix ,AZ
Duration:04 Months on W2 Contract
 
Job Description:
 
Seeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department’s Microsoft Dynamics 365 system.
 
Responsibilities:
 
  • Serve as first point of contact via phone, tickets, and email.
  • Troubleshoot and resolve Tier 1/Tier 2 incidents and service requests.
  • Support Microsoft Dynamics 365 and other business applications.
  • Handle account access, permissions, password resets, and unlocks.
  • Document incidents, troubleshooting, resolutions, and escalations.
  • Triage technical, application, data, security, and business-process issues.
  • Assist with system implementations, upgrades, migrations, and technology changes.
  • Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.
  • Provide end-user training as needed.
 
Required Qualifications:
 
  • 2 years of recent Tier 1 technical help desk experience.
  • High school diploma or GED.
  • Experience with troubleshooting and end-user support.
 
Preferred:
 
  • Associate’s degree or higher in Computer Science/related field.
  • CompTIA A+, HDI Support Center, or Microsoft certification.
 
Additional Requirements:
 
  • Valid Arizona driver’s license.
  • Ability to obtain Arizona DPS Level 1 Fingerprint Clearance Card.
  • Background check required; drug screen not required.
  • Assignment duration: 3–4 months.
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sunrise
  • Position Id: 26-04982
  • Posted 17 hours ago
Contact the job poster
Raghu Mysore

Raghu Mysore

Delivery Manager @ Sunrise Systems, Inc.
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