Role Descriptions: Must Have TechnicalFunctional Skills
Experience working with Tonkean Platform administration and support.
Understanding of workflow automation and process orchestration concepts.
Experience with REST APIs, JSON, and integration troubleshooting.
Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
Strong incident management and problem-solving skills.
Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
Provide L1L2L3 support for Tonkean applications and workflows.
Monitor Tonkean solutions, modules, workflows, and integrations.
Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
Analyze incidents, identify root causes, and implement permanent fixes.
Support business users during UAT, production deployments, and hypercare phases.
Maintain workflow documentation, knowledge articles, and SOPs. Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards. Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution. Manage user access, security roles, and governance controls. Perform release validation and production migration support.
Generic Managerial Skills, If any
Strong analytical and problem-solving skills
Multi-tasking ability with limited supervision
Mentoring capabilities
Quick learner and self-starter
Excellent customer service, interpersonal, communication and team collaboration skills
Able to understand and adhere to change management procedures and internal guidelines.
Desirable Skills:
Keyword:
Skills: Digital : Coupa
Experience Required: 10 & Above
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