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Amazon Connect Architect

Plano, TX, US • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract W2

Contract Corp To Corp

12 Months

Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Amazon Web Services
Python
Java
Terraform
Continuous Integration
Bitbucket
Git
Cloud Computing
Artificial Intelligence

Summary

Job Title: Amazon Connect Architect

Location : Plano, TX ( Local to any JPMC office as in-person interview required)

RTTO – 5 Days Onsite

Job Description:

Proficiency in at least one modern programming language (e.g., Python, Java)
Experience implementing cloud contact center platforms, preferably Amazon Connect
Strong expertise with Infrastructure as Code (e.g., Terraform)
Ability to architect and implement AWS applications and networking
Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
Advanced knowledge of application and infrastructure architecture principles
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
Experience building and supporting enterprise solutions on AWS
Strong understanding of contact center operations (required)
AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962964
Position Id: 9071515
Posted 1 day ago

Contact the job poster

Rajender Reddy

Manager - Recruiting & Operations @ ICS Global Soft, Inc.

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