Residential Account Specialist - Low Income Programs

Residential Account Specialist - Low Income Programs

Location: Lake Charles, Baton Rouge or Monroe, LA (Field-Based with Local Travel Required)

Ready to make a difference?

As an Account Specialist , you will support residential utility programs, working closely with the client and ICF's implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.

An Account Specialist will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. In this role, you would be responsible for participation requirements, innovative reporting, and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
• Investment in the community: Donation matching, volunteer opportunities
• Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
• Any many, many more *Ask your recruiter for more details!

What you will be doing:

• Reviewing and approving projects submitted by participating trade allies.
• Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls
• Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter
• Support the reporting team to assemble and provide reports, presentations and database management using many MS Office programs along with industry-specific software tools.
• Build and maintain in-person relationships with Louisiana Trade Allies, local/state efficiency non-profit programs, sub-contractors, and industry associations.
• There will also be opportunities to attend trade shows, conferences, and other events to promote and represent the program offerings
• Stay informed on local, state and federal energy efficiency programs and evaluate how these programs can benefit current offerings.
• Stay informed on industry news, updates, and trends.
• Travel Requirements: Must have reliable vehicle for local travel of 20-30%% of the time in the region (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor's Degree (candidates can substitute one year of experience for each year of education)
• 2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
• Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have (preferred):

• Experience and knowledge of residential energy efficiency
• Experience working with non-profits a plus
• Experience working in or managing a trade ally/service provider network
• Certified Energy Manager or BPI credentials a plus
• Bilingual in Spanish and English a plus

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$60,940.00 - $103,598.00

Louisiana Remote Office (LA99)