Job#: 3026853 Job Description: IT Service Desk Representative (Tier 1 Technology Support)Location: Washington, D.C. - U.S. Capitol Complex
Schedule: Rotating shifts, 24/7 service desk
To apply: Send your resume directly to
Are you passionate about helping users solve technical issues and keeping critical systems running smoothly? Apex Systems is hiring
Tier 1 IT Service Desk Representatives to support technology operations for U.S. House offices in Washington, D.C. and nationwide. This is a great opportunity to work in a fast-paced, high-impact environment supporting a wide range of hardware, software, and mobile technologies.
What You'll Do- Provide Tier 1 technical support via phone, chat, remote tools, and occasional on-site visits
- Troubleshoot Windows, macOS, iOS, Android, printers, and peripherals
- Support Office 365, COTS applications, and House-approved software
- Assist users with VPN, RSA SecurID, Cisco AnyConnect, and secure remote access
- Create and update documentation and knowledge base articles
- Communicate service alerts and updates across multiple channels
- Escalate complex issues to Tier 2 or engineering teams when needed
- Contribute to ongoing projects and process improvements
What We're Looking For (Must-Haves)- Experience supporting Windows, macOS, iOS, and Android
- Ability to troubleshoot PCs, Macs, mobile devices, printers, and COTS software
- Strong customer service and communication skills
- Familiarity with networking basics and TCP/IP troubleshooting
- Experience with Active Directory, Office 365, and mobile OS support
- Experience with MDM tools (JAMF, ABM, Workspace ONE, Intune)
- Ability to work independently and lift up to 50 lbs when needed
- Must be an authorized U.S. worker and able to pass a U.S. Capitol Police background check
Nice-to-Have Skills- CompTIA A+, Network+, Security+
- ITIL or M365 certifications
- Experience in IT call center environments
- Relevant IT degree or additional industry certifications
Work Environment- On-site at the U.S. Capitol Complex in Washington, D.C.
- 24/7 service desk with rotating shift schedules (most roles fall under Shift 1)
- Fast-paced, customer-focused environment supporting executive-level staff
How to ApplyInterested candidates should send their resume directly to:
Please include
"Tier 1 IT Service Desk - Your Name" in the subject line.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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