Technical Delivery Lead – ServiceNow ITAM Modernization

Technical Delivery Lead – ServiceNow ITAM Modernization

Location: Remote (US)

Duration: Contract (Through December 2026)

Industry: Financial Services

Overview

We are seeking a highly technical Delivery Lead to oversee the execution of a large-scale ServiceNow IT Asset Management (ITAM) modernization program within the financial services industry.

This is not a traditional Project Manager role. The ideal candidate understands the ServiceNow platform at a technical level, can effectively lead engineering teams, manage multiple workstreams, and proactively identify delivery risks while driving execution against a fixed implementation timeline.

Responsibilities

• Lead day-to-day execution across multiple ServiceNow implementation workstreams
• Coordinate technical teams consisting of CMDB and ITAM engineers
• Manage project plans, task sequencing, dependencies, and resource allocation
• Facilitate daily standups and delivery cadence
• Track milestones and readiness for production deployment
• Escalate technical and delivery risks early with mitigation plans
• Partner with business stakeholders and technical leadership throughout the implementation lifecycle
• Coordinate data migration and post-cutover activities
• Ensure successful delivery within aggressive project timelines

Required Qualifications

• Hands-on ServiceNow platform experience
• Experience leading enterprise ServiceNow implementations
• Strong understanding of:
• CMDB
• IT Asset Management (ITAM)
• Hardware Asset Management (HAM Pro)
• Software Asset Management (SAM Pro)
• Experience managing multiple technical workstreams simultaneously
• Strong stakeholder management and communication skills
• Experience within Financial Services or other highly regulated industries
• Ability to thrive in fast-paced delivery environments

Preferred Qualifications

• ServiceNow CSA certification
• CIS-HAM, CIS-SAM, or CIS-ITOM certifications
• Experience implementing CSDM
• Prior experience with enterprise ITAM modernization initiatives