Business Operations Specialist

Business Operations Specialist - Contract - Pensacola, FL/Hybrid - $18.00 - $20.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Business Operations Specialist in Pensacola, FL/Hybrid.

Role Description

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

Provides operational support that directly affects the business unit functions
Completes and/or monitors internal processes and performs quality control to ensure
adherence to regulations, policies, and industry practices
Identifies, researches, and documents operational correlations and may administer
operational workflow and functions
Detects errors and initiates or arranges for corrective action; follows through with parties to ensure resolution
Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
Acts as the business unit point-of-contact for cross-organization matters;
resolves/oversees resolution of customer issues
Develops and applies a sound understanding of the business unit's functions and their
relationship to those of other business units
Serves as a backup to other staff members during peak business volume
Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products
Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and
manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
Reviews studies, reports, and surveys and provides summaries to department leadership
Supports projects and initiatives within the business unit and/or across the organization
Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
Researches audit findings, prepares response, and forwards to management
Participates in the review of Instructions, policy/procedural documents, and study/survey responses
Maintains knowledge of corporate business plans, marketing efforts, and
operational/business requirements
Works under general supervision and follows standard course of action, with limited
discretion, to achieve results and/or improve efficiency
May adapt or modify standard processes, procedures, etc.; offers suggestions and
recommendations for operations, with limited impact
Performs directed research; identifies and gathers data; prepares standard reports for
analysis
Participates in projects and typically receives guidance and instructions from management
Performs other related duties as assigned

Skills & Requirements

Ability to follow and interpret instructions and procedures to accomplish assignments
Working knowledge of word processing, spreadsheet, database, and presentation software
Progressively responsible experience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures, preferably in a financial institution
Demonstrated data gathering and organizational skills
Good written, verbal, and interpersonal skills
Knowledge of, and experience with, credit union or retail banking operations
Knowledge , its organization, operations, policies, procedures, products, and services
Education above the high school level with course concentration in business or related field
Entry level type work
Operational support + process adherence (policies, compliance, quality control)
Data analysis, reporting, and research (gather, synthesize, present insights)
Issue identification & resolution (troubleshooting, corrective actions)
Project support / coordination + process improvement contributions
Strong communication, organization, and cross-functional collaboration

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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