Job#: 3028816 Job Description: Technical Support Technician
Location: New Carlisle, Indiana (Onsite)
Employment Type: Contract
Role Overview
We are seeking a Technical Support Technician for a contract position. This role involves providing support to end users on a variety of technical issues. The position operates on a back-half schedule from Wednesday to Saturday, 7:00 am to 5:00 pm EST. The ideal candidate will be adept at identifying, researching, and resolving technical problems in a timely manner.
Key Responsibilities
- Provide technical support to end users by responding to telephone calls, emails, and direct requests.
- Identify, research, and resolve technical problems efficiently.
- Document, track, and monitor issues to ensure a timely resolution.
- Follow pre-established guidelines and instructions to perform job functions.
- Work under immediate supervision and report to a supervisor or manager.
Required Qualifications
Education: An associate's degree in a related area is preferred.
Experience: 0-3 years of experience in technical support or a related field.
Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the technical support field.
Work Schedule
This is a full-time, 40-hour per week position. The work schedule is Wednesday to Saturday, from 7:00 am to 5:00 pm EST.
Compensation & Benefits
The pay rate for this position is between $19.00 and $23.00 per hour. A benefits package may be available to eligible employees.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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