IT Support Analyst

Montgomery, IL, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
1 Year
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • SCCM
  • O365
  • Windows Enfpoints

Summary

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.


IT Support
Location: Montgomery, IL - Onsite
Duration: Long Term
Direct Candidates only- Not sponsoring Visa Candidates at this moment.
 
Primary Responsibilities
  • Deliver front-line support for Windows endpoints, O365, Zebra printers/labels, RF scanners, and common peripherals; escalate per help chain and document repeatable fixes.
  • Manage ticket queues and end user requests through the ITSM system; ensure timely resolution and accurate ticket documentation per site SLA expectations.
  • Image and provision devices via SCCM (System Center Configuration Manager) is a powerful Microsoft management tool used by IT support and systems teams to remotely manage, update, and troubleshoot computers across an organization. It acts as a central hub for handling software distribution, operating system deployments, and security patching; perform data transfer and profile setup; enforce endpoint hardening per security standards.
  • Administer basic Active Directory user and group tasks (create/modify/disable); manage printer queues/shares; assist with Wi-Fi/LAN connectivity checks.
  • Support site applications and infrastructure under guidance, including exposure to SAP, Epicor, VMware/Veeam, and proprietary business systems (including IT Matrix-managed applications and custom reporting environments).
  • Assist with change control documentation and ensure all site changes are logged and approved per the client’s change management process.
  • Maintain accurate documentation: ticket notes and device inventory.
  • Communicate clearly with non-technical plant floor users; model customer service, safety, compliance, and policy adherence consistent with the client’s IT standards.
Minimum Qualifications
  • Associate's degree in IT or related field, or 5 years related IT experience.
  • Experience supporting users in a manufacturing or plant/distribution environment preferred.
  • Technical Skills: Office 365, Active Directory, Imaging, End User Support, SCCM, Windows 10/11, Basic Networking (TCP/IP / LAN / Wi-Fi), ITSM Ticketing Systems, Zebra Printers / Label Systems, RF Scanners
  • Preferred: SAP or Epicor (basic familiarity), Druva InSync backup tools, VMware, Predator / DNC Software.
  • Ability to work independently and execute tasks with minimal supervision under site IT lead direction.
 
Regards,
Puneet.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10124954
  • Position Id: 20946-12713-
  • Posted 1 day ago
Contact the job poster
PS

Puneet Soni

Recruiter @ Amtex System Inc.
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