Junior Helpdesk (Entry Level)

RESPONSIBILITIES:


Kforce has a client in Fort Belvoir, VA that is seeking an Entry Level Junior Helpdesk to serve as the first line of support for end users, delivering both phone and in-person technical assistance. This role is critical in ensuring reliable IT operations across desktop environments, applications, and user services within a secure DoD environment. This person will work with a collaborative, mission-focused team supporting critical government operations.

Responsibilities:
* Provide phone, remote, and in-person support to end users for technical issues
* Support and troubleshoot email systems, directory services, and standard Windows desktop applications
* Serve as the initial point of contact for all IT support inquiries and incidents
* Diagnose and resolve hardware and software issues, including PCs and printers
* Troubleshoot applications developed within the program environment
* Document, track, and resolve issues using DoD help desk ticketing systems

REQUIREMENTS:
* CompTIA A+ certification (required)
* 2+ years of experience in help desk or technical support
* Hands-on experience supporting Windows desktop environments
* Knowledge of email platforms and directory services (e.g., Active Directory)
* Proven ability to troubleshoot PC and printer issues
* Strong customer service, communication, and problem-solving skills
* Experience supporting DoD or DISA end users
* Familiarity with DoD ticketing systems and military network environments
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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