IT Support Engineer

Job Title-End user support Location - San Francisco, CA (Onsite 4 days in a week) Must Have Skills Support to VIPs Troubleshooting infrastructure support Trading User & Application Support Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting. Strong incident triage around: application performance and latency symptoms (user perception vs actual service health)profile/session issues permissions/access

Description: Hybrid onsite 3 days per week in San Francisco, CA We are seeking an IT Help Desk / Service Desk Consultant to support a corporate Information Technology organization based in San Francisco. This individual will serve as the first point of contact for end users, providing timely and effective technical support across hardware, software, and cloud-based applications in a fast-paced environment. Due to client requirements, applicants must be willing and able to work on a w2 basis.

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who Are We This role is remote, but distance is no barrier to im

Job Role: IT Production Support EngineerLocation : Santa Clara, CA(Onsite-Hybrid)- 3 days Contract: 12+Months Job Description- Deep understanding of the product/application functionality, architecture, and technical components to diagnose complex issues.Ability to troubleshoot intricate technical problems across various systems and platforms.Proficient in utilizing debugging tools and techniques to identify root causes.Team Leadership: Leading and mentoring a team of L2 support engineers, assig