Salesforce Business Analyst

Title: Salesforce Business Analyst

Client: Confidential  

Location: Remote

Duration: 6+ Months
Work Hours: 40hrs/week

Job Summary:

We are seeking a Senior Business Analyst with deep ownership of provider management processes and platforms. The ideal candidate will have a strong understanding of the provider lifecycle, including credentialing workflows and operational processes, and will act as a bridge between business stakeholders and technical teams to deliver well-defined, value-driven solutions.

Key Responsibilities:

• Provide technical and functional expertise to Salesforce project.
• Lead Salesforce enhancements in a hands-on manner.
• Own and lead provider management processes and the supporting platform, ensuring alignment with business and operational needs
• Develop a strong understanding of the end-to-end provider lifecycle, including onboarding, credentialing, maintenance, and termination workflows
• Investigate and validate the “why” behind change requests, ensuring requirements are driven by true business needs rather than assumptions
• Proactively challenge assumptions, validate stakeholder inputs, and uncover underlying business drivers
• Translate complex business needs into clear, complete, and testable functional requirements
• Lead process mapping, gap analysis, and workflow documentation to identify improvement opportunities
• Facilitate and lead stakeholder discussions, workshops, and requirement review sessions
• Validate business challenges and ensure proposed solutions align with operational realities and system constraints
• Manage and groom the product backlog, define user stories, and maintain clear and measurable acceptance criteria
• Act as the primary liaison between business stakeholders and development teams, ensuring clear communication and shared understanding throughout the delivery lifecycle.

Required Skills

• Proven experience as a Senior Business Analyst, preferably within healthcare or provider management domains
• Strong knowledge of provider lifecycle management and credentialing workflows
• Hands-on experience with requirements elicitation, documentation, and validation
• Expertise in process mapping, gap analysis, and business process improvement
• Experience working in Agile/Scrum environments, including backlog management and user story definition
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent communication skills with the ability to translate business needs into technical requirements.

Nice to Have:

• Experience working with provider management platforms or healthcare systems
• Familiarity with regulatory or compliance-driven workflows
• Experience collaborating with cross-functional and distributed teams