Seeking Senior Windows Server Admin COTS Specialist to serve as the technical expert and operational leader for our COTS (Commercial Off-The-Shelf) product portfolio. This critical role bridges our business operations and the Office of Information Technology (OIT), ensuring commerce applications run efficiently across on-premises and cloud environments. You will be the primary technical authority for building, deploying, and managing mission-critical solutions while collaborating with OIT's Server, Storage, Networking, Security, and Infrastructure teams.
Interview: In-Person
Location: Columbus, OH
Posting: 800344
Work: ON-SITE
CORE RESPONSIBILITIES
COTS Product Lifecycle Management
Own complete lifecycle from evaluation through deployment and operational support
Design and execute deployments across Windows Server, Active Directory, and Azure/AWS platforms
Configure Tomcat/IIS middleware and implement SAML authentication solutions
Manage OPSWAT Meta Defender for advanced threat prevention and data sanitization
Develop automation scripts and standardized deployment procedures
Vendor Collaboration & Partnership[KEYRESPONSIBILITY - GUIDE VENDORS]
Guide and oversee vendor relationships for all COTS products, ensuring alignment with Department objectives and technical standards from operational perspective
Coordinate vendor support escalations and manage SLA compliance
Direct vendor resources during implementations, upgrades, and critical incidents
Ensure knowledge transfer from vendors to internal team members
Cross-Team Collaboration with OIT[KEYRESPONSIBILITY - SERVE AS LIAISON TO DAS/OIT]
Partner with DAS Server team for capacity planning and infrastructure provisioning
Coordinate with DAS Storage team for SAN/NAS allocation and backup strategies
Define networking requirements, firewall rules, and WAF policies with Security teams
Manage F5 load balancer configurations and TLS/SSL certificate lifecycle
Work with Security team on OPSWAT Meta Defender policies for file sanitization and malware prevention
Participate in change advisory boards and enterprise architecture decisions
Serve as Department's primary operational/technical liaison to all OIT teams
Represent Department interests in enterprise technology decisions and roadmap planning
Bridge communication gaps between business stakeholders and OIT technical teams
Facilitate bi-directional knowledge sharing and establish collaborative workflows
Champion Department requirements in OIT governance forums and architecture reviews
Operational Excellence
Provide tier 3 support and lead root cause analysis for production incidents
Monitor system health, performance metrics, and capacity trends
Maintain 24/7 readiness through on-call rotation and incident response
Manage OPSWAT Meta Defender operations including scanning engines and policy updates
Coordinate patch management and upgrades with minimal business disruption
Develop comprehensive runbooks and disaster recovery procedures
Security & Data Protection
Configure and maintain OPSWAT Meta Defender for multi-scanning and content disarm/reconstruction
Implement file upload security policies and quarantine procedures
Monitor threat detection logs and coordinate incident response with Security team
Ensure secure file transfers and data sanitization for commerce transactions
Manage integration between Meta Defender and commerce applications
Technical Leadership & Infrastructure Planning[KEYRESPONSIBILITY - MENTOR IT TEAM]
Function as Technical SME for enterprise COTS implementations
Translate business requirements into technical specifications for OIT teams
Document architectures, data flows, network topologies, and integration points
Design high-availability and disaster recovery solutions
Ensure compliance with state and federal security standards
Mentor junior and mid-level IT team members in technical skills and best practices
Develop and deliver training/knowledge transfer programs for COTS products and enterprise technologies
Create knowledge repositories and maintain technical documentation standards
Lead technical brown bags and knowledge-sharing sessions
Foster a culture of continuous learning and professional development
Provide technical growth paths for team members
REQUIRED TECHNICAL COMPETENCIES
Infrastructure & Platform Skills
Expert Windows Server administration and Active Directory management
Proficiency with Tomcat/IIS middleware configuration and optimization
Experience with OPSWAT Meta Defender deployment and administration
Hands-on experience with Azure/AWS (including GovCloud)
Strong understanding of virtualization and containerization
Networking & Security Skills
Experience with firewall rules, ACLs, and network traffic analysis
Knowledge of F5 load balancers and WAF protection strategies
Expertise in TLS/SSL certificates and SAML authentication
Understanding of file-based threat detection and data sanitization
Experience with multi-AV scanning and CDR (Content Disarm &Reconstruction)
Knowledge of security protocols and compliance requirements
Operational & Collaboration Skills
Proven track record managing high-availability production environments
Experience with ITIL processes and ServiceNow or similar ticketing systems
Exceptional cross-team collaboration and stakeholder communication abilities
Strong troubleshooting and root cause analysis capabilities
Success working in government or regulated environments
Experience managing vendor relationships and technical escalations
WHAT MAKES THIS ROLE UNIQUE
- opportunity to work at the intersection of business and technology, managing critical systems that directly impact state commerce operations. You'll work with advanced security technologies like OPSWAT Meta Defender to protect sensitive commerce data while collaborating with talented professionals across multiple technical disciplines.
- As the central orchestrator between vendors, OIT teams, and internal staff, you ll ensure seamless integration of COTS solutions while building team capabilities.
Working Environment:
- Hybrid arrangement with on-call for production support and occasional after-hours maintenance windows.
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