Telecommunication Technical Support Analyst II

At SACRUM Technologies, what we do here changes your WORLD! Come, let us make it happen! You won''''t go wrong- We only believe in building great teams TOGETHER to deliver great results!

Work: Hybrid 4 days in the office- Mon to Thursday. Friday work from home.

Technical Support Analyst II

Key Responsibilities:

• The Disconnect Coordinator is responsible for the end‑to‑end execution and financial realization of telecom disconnect activities, including submitting and managing disconnect orders through Tangoe TEM, tracking orders to completion, maintaining accurate inventory, and billing records, and validating, reporting, and ensuring realization of cost savings.
• The team maintains effective communication with TEM supplier, sourcing, digital teams, and carrier representatives to ensure timely execution, transparency, and accurate financial outcomes.

Qualifications and Skills:

• Minimum qualifications include demonstrated experience with legacy data and telecommunications circuits, including analog dial tone, and prior experience as a telecommunications analyst or in a comparable role.
• The ideal candidate possesses a strong understanding of data circuits, telecommunications billing, and inventory management, and is self‑motivated with a proactive approach to problem‑solving.
• Proficiency in managing disconnect orders, tracking completion status, maintaining accurate inventory records, analyzing data, and ensuring realization of cost savings through reporting tools is required.

Disqualifier:

Candidates will not be considered for this position if they do not possess a minimum of ten years of relevant experience in the telecommunications or network industry or are unable to demonstrate a working understanding of legacy voice and network circuits.