Job Title: Telecom Network Operations Engineer/NOC Technician - Messaging/ Telecom Support Engineer / Remote
Location : Remote
Scope and Responsibilities:
- Support telecom platforms (GSM, UMTS, LTE, IP, messaging).
- Manage network outages from localized incidents to network-wide events.
- Develop and maintain training programs and operational documentation.
- Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
- Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Required Skills
Technical Experience and Skills:
- High School Diploma or GED (required)
- 2-5 years years of technical experience in telecom or network operations.
- Advanced knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
- Strong expertise in core networking protocols and diagnostic tools.
- Effective communication, and documentation skills.
- Proficient in using standard tools such as Microsoft Office and relevant network databases.
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