Electronic Consulting Services, Inc (ECS Federal)

Account Delivery Strategist

ARLINGTON, VA, US • Posted 2 days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Strategist
CHAOS
Customer Relationship Management (CRM)
Relationship Building
Active Listening
Facilitation
Analytical Skill
Strategic Management
Strategic Thinking
Customer Engagement
Clarity
Customer Facing
CISA
Leadership
FOCUS
Attention To Detail
Communication
Decision-making
Change Management
Agile
Roadmaps
Cyber Security
Mentorship
Coaching

Summary

Job Description

We are seeking a Sr. Delivery Strategist and thought leader to engage directly with customers in early-stage, high-ambiguity ("Greenfield") environments and help translate mission needs into clear, actionable strategies. This role is responsible for bringing order to chaos- building deep customer relationships, leading strategic discovery efforts, and developing structured outputs that guide vision, strategy, and implementation. The ideal candidate thrives in the "gray space" and is equally comfortable facilitating executive conversations, shaping proactive strategic direction, and enabling teams to execute against defined priorities.

This is a senior, individual contributor role with significant customer-facing responsibility and influence across both customer and internal teams. This role will partner alongside the Account Growth lead.

Key Responsibilities

Customer Engagement & Relationship Building

Establish trust and credibility with customers in early-stage or undefined environments
Engage stakeholders at multiple levels to understand mission needs, priorities, and constraints
Navigate varying customer perspectives and levels of readiness for change
Serve as a primary strategic sounding board and trusted advisor for senior stakeholders, providing informed recommendations and guidance
Balance subject matter expertise with a collaborative, customer-centered approach to shape narratives
Challenge assumptions and guide customers toward highly-effective, forward-leaning solutions

Strategic Discovery & Problem Definition

Lead conversations that uncover true customer needs, pain points, and desired outcomes
Apply active listening, facilitation, and analytical techniques to clarify ambiguous problems
Assess organizational readiness and risk tolerance to inform strategic direction
Facilitate workshops, working sessions, and collaborative discussions (virtual and in-person) using multiple communication modalities to drive clarity and alignment

Vision, Strategy, and Implementation Development

Translate customer insights into structured outputs including Vision statements, Strategic priorities, Strategic Implementation Roadmaps, Frameworks, Diagrams and Models
Develop clear, actionable activity-based artifacts that enable execution by federal and consultant delivery teams
Ensure alignment between mission objectives, organizational capabilities, and proposed solutions

Drive and Support Strategy Implementation

Provide hands-on support for the development and implementation of implementation plans aligned to defined strategies
Coach team members on strategic thinking, customer engagement, and artifact development
Validate ECS and customer understanding through incremental deliverables and feedback loops
Refine strategies collaboratively with customers to ensure alignment and clarity and continuously adapt deliverable outputs based on evolving customer needs

Required Skills

10+ years of progressive experience in consulting, strategy, advisory, or customer-facing roles
Experience supporting DHS, CISA or other federal government agencies
Demonstrated ability to understand, resolve and communicate technical and business issues; ability to clearly communicate technical concepts to both technical and non-technical users
Experience influencing executive leadership and setting expectations forcross functional initiatives
Demonstrated ability to operate effectively in ambiguous or undefined environments
Ability to function effectively in an energetic, fast paced environment whilemaintainingexcellent systems of organization, focus, and attention to detail
Ability to facilitate strategy discussions and translate content into relevant and actional deliverables.
Experience translating complex discussions into structured strategies and actionable plans
Exceptional written and verbal communication skills
Ability to influence without authority and guide decision-making

Desired Skills

Familiarity with change management, agile methodologies, or maturity models

Experience developing roadmaps, frameworks, or transformation strategies
Background in cybersecurity, critical infrastructure, or related domains
Experience mentoring or coaching team members

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112MAN
Position Id: 3488
Posted 2 days ago

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