Unified Communications Engineer

• Posted 6 hours ago • Updated 1 hour ago

Full Time

Part Time

Fitment

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Job Details

Skills

Unified Communications
JD
VoIP Management
Oracle
Call-recording
Cisco UCS
Computer Networking
Microsoft
Telephony
Management
Testing
Cisco
Voicemail
PSTN
Cisco Voice
SIP
Enhanced 9-1-1
Failover
Data Link Layer
Network Layer
MASS
SBC
Routing
Network
Migration
User Guides
Communication
SANS

Summary

Job Title: Unified Communications Engineer

Location: Gahanna, OH

JD:

Strong experience with Voice / VoIP management tools and processes

Strong knowledge and experience with Cisco Unified Call Manager

Good knowledge and experience with SBC technologies (Oracle)

Strong understanding of call recording systems (Nice)

Strong E911 experience

Good knowledge and familiarity

with Cisco UCS

Good experience with general networking technologies

Strong understanding with Microsoft Teams Calling

3+ years of experience managing large call manager telephony environments

Roles & Responsibilities

Configure and enable Teams Phone System, policies, calling plans, and number assignments.

Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.

Perform user cutovers from Cisco to Teams in coordinated migration waves.

Configure Teams call queues, auto attendants, voicemail, and routing policies.

Migrate and validate analog and specialty lines (gateways/intercom/paging).

Coordinate with carriers for number porting and PSTN transitions

Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.

Update routing tables, dial peers, E911 configurations, and failover paths.

Support coexistence scenarios during phased migration.

Provide L2/L3 troubleshooting during pilot and mass migration phases.

Identify issues in SBC routing, Teams policy conflicts, or device registration failures.

Handle escalations related to call quality, dropped calls, and network dependencies.

Create detailed SOPs, migration runbooks, rollback plans, and user guides.

Generic Managerial Skills, If any

Verbal and written communication

Handling VIP users

Excellent interpersonal skill

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10374872
Position Id: OOJ - 8140-28466-1770042758
Posted 6 hours ago

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Unified Communications Engineer

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Job Details

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