Quality Assurance Manager

RESPONSIBILITIES:
Kforce's client, a financial services organization, is seeking a highly motivated and skilled Quality Assurance Manager in Jacksonville, FL to support the delivery of high-quality technology products and services.

Summary:
This role ensures IT solutions-spanning software, hardware, networking, security, and business processes-are implemented in a way that meets business expectations and delivers exceptional value to internal and external users. The Quality Assurance Manager will oversee test planning, automation initiatives, and release quality across software development teams while working closely with developers, product owners, and business stakeholders.

Essential Functions:
* Lead testing efforts for software releases, including peer reviews, test case assignments, and training for QA Analysts
* Manage QA team members and workloads while providing consistent coaching, direction, and performance feedback
* Evaluate systems, processes, and operations for compliance with internal standards, regulatory requirements, and documented procedures
* Prioritize testing work queues to meet deadlines and align with business needs
* Oversee QA activities within the Encompass LOS environment and related systems, applying strong knowledge of mortgage processes and end-user experience
* Participate in Agile ceremonies-story grooming, backlog refinement, sprint planning, retrospectives-to clarify acceptance criteria and proactively identify testing dependencies
* Log, track, and manage defects using tools such as Jira or Azure DevOps Boards, ensuring timely resolution
* Develop, maintain, and execute manual and automated test cases across functional, regression, integration, and performance testing areas
* Collaborate with system engineers and developers to ensure best practices and consistent quality across project work
* Implement and maintain QA metrics and reporting to communicate release readiness and overall product quality

REQUIREMENTS:
* Bachelor's degree in Information Technology or Computer Engineering; Or equivalent combination of education and relevant experience
* Certification from a Professional Organization specific to Software Testing, or Quality Assurance, preferred
* Previous experience (3+ years) of Quality Assurance Testing
* Previous management experience
* Previous experience (3+ years) in Mortgage Technologies such as Encompass, Empower, MSP, Land Gorilla, nCino Mortgage Suite, Lending Pad, Floify, etc. will be a plus
* Understanding of contemporary quality management principles and practices and the ability to apply them to a wide variety of projects in a fast-paced business environment
* Mortgage Originations and Servicing industry and systems experience
* Knowledge of methodologies such as SDLC, Agile or Total Quality Management
* Knowledge of functionality, compatibility, usability, reliability, exploration, load/stress testing practices
* Previous work in an Agile SCRUM environment is desirable
* Excellent verbal, written, and presentation skills with all levels of the organization
* Ability to create and execute QA and testing processes on systems, networks, hardware, and software

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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