Technical Support Representative

Job#: 3032824

Job Description:
Technical Support Representative

Location: Norcross, Georgia (Onsite)
Employment Type: Contract to Perm

Role Overview

The Technical Support Representative provides technical support to customers through multiple communication channels, including phone, email, and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

Key Responsibilities

• Become an expert on the solution, including all available apps, APIs, and the new development roadmap.
• Work with various industry-standard Video Management Systems (VMS), IP Cameras, and Linux networking tools.
• Work with the implementation team to assist with the geospatial setup of customer locations.
• Respond to and resolve inbound customer support requests through email and telephone.
• Troubleshoot customer support issues and follow the escalation policy.
• Document all work completed within the CRM support tool.
• Participate in sponsored training and certifications to advance technical skills.

Required Qualifications

Experience: 1 year of experience working in information systems and networking. Knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow is required.

Education: Completion of or working toward a college degree in a technical discipline.

Additional Requirements: Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Experience with security camera systems, VMS, DVR, and NVR solutions is desired.
• Certifications such as Network+, Security+, or Linux+.

Compensation

The pay rate for this position is $28.00 per hour.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.