NICE CXOne Tech Architect

Charlotte, NC, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

No Travel Required

On-site

$60 - $65/hr

The Avian Consulting LLC

Fitment

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Job Details

Skills

NICE
CXOne
CCaaS
IVR

Summary

Hi,

Hope you are doing well.

Position: Nice CXOne Tech Architect

Location: Charlotte, NC

Job Description:

We are seeking a highly experienced NICE CXone Technical Architect to lead the technical architecture design and governance of cloud contact center solutions on the NICE CXone platform with 12-15 years of experience This role is responsible for defining scalable secure and highperformance architectures across voice and digital channels leading complex integrations and providing technical direction across multiple programs and teams

Key Responsibilities

Define endtoend technical architecture for NICE CXone implementations
Design scalable and resilient solutions for IVR and call routing Omnichannel
Create architecture diagrams technical blueprints and design documents
Establish CXone technical standards best practices and reusable patterns
Provide deep technical expertise in CXone Studio scripting ACD configuration IVR
Review and approve complex Studio scripts and routing logic
Design and govern integrations between NICE CXone and enterprise systems Like CRM Order case management 3rd party API
Architect screen pops data dips agent assist and realtime data exchange
Ensure solutions comply with enterprise security privacy and regulatory standards
Design high availability failover and disaster recovery strategies
Review telephony and SIP architectures for reliability and performance
Collaborate with crossfunctional teams developers business analysts project managers
Create technical documentation diagrams and handoff materials
Stay updated on Nice best practices and new features
Provide technical leadership and mentorship to developmentsupport teams

Required Skills

Expertlevel knowledge of NICE CXone architecture and core components
Strong experience with IVR call routing and omnichannel design
Handson experience with IVA NLU and conversational AI solutions
Strong understanding of REST APIs system integrations and data flows
Solid knowledge of contact center concepts SIP telephony KPIs call flows
Experience with analytics reporting and CX optimization
Proven experience designing largescale enterprise contact center solutions
Strong documentation presentation and stakeholder communication skills
Ability to guide teams make architectural decisions and manage technical risks

Preferred Skills

NICE CXone Architect or Advanced certifications
Experience with cloud contact center migrations
Experience in global or multiregion contact center deployments

Skills

Mandatory Skills : NICE CXone

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172853
Position Id: 8928679
Posted 11 hours ago

Company Info

About The Avian Consulting LLC

Leadership hiring is mission critical. The right leader can transform a company’s trajectory. We turn talent insights into advantage so you can make confident people decisions.

We combine deep discovery, market mapping, rigorous multi dimensional assessment, and confidential engagement with onboarding advisory so new leaders deliver impact faster.

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