Salesforce UX Engineer
100% remote
Mandatory Skills - Salesforce Experience Cloud, UX Design, Journey Mapping/Prototyping, WalkMe, Glassbox/Behavioral Analytics
Duration - 12+ months, long term
We are seeking an experienced UX Designer to assess, redesign, and optimize enterprise digital workspace and onboarding experiences, with a strong focus on Salesforce Experience Cloud / Service Cloud.
The ideal candidate will have hands-on experience with UX research, journey mapping, workflow design, wireframing/prototyping, WalkMe, Glassbox or similar behavioral analytics tools, and SAFe Agile. Practical knowledge of HTML, CSS, and JavaScript is important for effectively collaborating with Salesforce developers and architects and designing solutions that are scalable and technically feasible.
Key Responsibilities
Assess existing digital workspace and onboarding experiences using user research, surveys, NPS feedback, and behavioral data.
Identify usability issues, navigation challenges, unnecessary steps, duplication, and workflow friction.
Conduct user interviews, discovery sessions, journey mapping, and usability analysis.
Design intuitive user journeys, process flows, wireframes, prototypes, forms, navigation, and interaction patterns.
Create future-state UX recommendations focused on simplifying and consolidating the user experience.
Design specifically for Salesforce Experience Cloud / Service Cloud, balancing UX requirements with standard Salesforce capabilities.
Partner with Salesforce developers, architects, product managers, and business stakeholders to ensure designs are feasible and scalable.
Use WalkMe for digital adoption, onboarding guidance, and user enablement.
Use Glassbox, FullStory, Google Analytics, or similar tools to analyze user behavior and identify experience improvements.
Participate in SAFe Agile ceremonies and support iterative design and delivery.
Conduct post-implementation UX reviews to ensure delivered functionality aligns with approved designs and usability standards.
Key Deliverables
Current-state UX assessment and pain-point analysis
User journey maps and workflow diagrams
Wireframes, prototypes, and future-state designs
Simplified navigation and form experiences
Onboarding journey and scorecard recommendations
Prioritized UX improvement backlog
Post-implementation UX/design validation
Required Qualifications
Proven experience as a UX Designer, Product Designer, or Experience Designer on enterprise platforms.
Hands-on experience designing for Salesforce Experience Cloud and/or Service Cloud.
Strong experience with UX research, journey mapping, workflow design, wireframing, prototyping, and usability testing.
Experience with WalkMe for digital adoption and user guidance.
Experience with Glassbox, FullStory, GA, or similar behavioral analytics tools.
Experience working in SAFe Agile or enterprise Agile environments.
Working knowledge of HTML, CSS, JavaScript, and responsive design.
Strong stakeholder communication and ability to collaborate with developers and architects.
Knowledge of accessibility and inclusive design practices is preferred.
