Field Service Engineer (Dallas)

Job#: 3030904

Job Description:

JOB SUMMARY:

We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. This position requires basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training.

JOB DUTIES AND RESPONSIBILITIES:

Responsibilities:

• Perform service and maintenance for client systems, as directed by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phones and laptops and be on call as required.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
  • Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
  • Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency.
• Ability to complete all training courses within a timely manner with stated passing grades.

Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork

Demonstrate behavior consistent with the company's Code of Ethics and Conduct

It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.

Duties may be modified or assigned at any time to meet the needs of the business.
Required Qualifications:

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
  • Technical degree or, demonstrable mechanical ability and knowledge.
  • Previous experience/military training may be substituted for the Technical Degree.
  • Basic knowledge / skills of Analog, Digital, and Mechanical systems.
• 3 years experience in field service environment, x-ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong technical written and verbal communication skills.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions within position parameters based upon the company's guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Must possess a valid driver's license.
• Must have and maintain reliable transportation for travel under 300 miles roundtrip.

Travel Requirements:

• Work independently to plan and arrange travel accommodations within the company's guidelines.
• Possess flexibility and ability to deal with sudden changes (i.e. customer schedules, flight delays).
• Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
• Maintain valid passport and credit card as required to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company and government background checks and maintain good standing.

Physical Requirements:

The physical requirements described below are representative of those that must be met by a field service engineer to successfully perform the essential functions of this position.

Requires ability to:

Walk = 20% -25%

Stand = 35%-40%

Stoop = 20%-25%

Squat = 15%-20%

Kneel = 35%-40%

Reach = 15% -20%

Bend = 10%-15%

Sit = 85%-90%

Climb =

Lift = 25-50lbs

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.